Implementation Manager

| Santa Monica

PatientPop is building its Customer Success team to take our platform nationwide! PatientPop is the first practice growth platform for healthcare providers — transforming the way every doctor promotes and advances his or her practice.

As an Implementation Manager, you will be responsible for managing the customer onboarding experience and all of the tasks necessary to set our customers up for success. The onboarding process requires that this person is proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior organization is critical. This person must be a team player as you will be working with different departments at PatientPop in order to implement our customers. If you’re excited about providing a world-class customer experience, managing multiple projects at once, and want to be a part of a fast growing startup, apply today!

Responsibilities:

  • Provide world-class customer service as the primary point of contact for assigned customers.
  • Proactively communicate with customers to ensure timely project completion.
  • Effectively communicate our value to customers during the onboarding process.
  • Manage account escalations.
  • Consistently solve problems and resolve customer roadblocks by thinking critically about scalable solutions.
  • Utilize project management skills to ensure accurate completion of onboarding tasks.
  • Collect and communicate your customer’s needs across multiple departments, ensuring tasks are completed within a timely manner and deadlines are met.
  • Exceed service level goals in customer response time and resolution.
  • Meet minimum productivity goals outlined monthly and proactively communicate plans to achieve that goal.

Desired Skills and Experience:

  • College degree, preferably in business, communications or marketing, or equivalent education and work experience.
  • At least 2 years experience in a customer facing position, preferably in a role focused on new customer implementation.
  • Outstanding analytical, problem-solving, organization and multitasking skills.
  • Customer oriented, "owns" the customer's problems, troubleshoots, and is able to solve inquiries.
  • Proven ability to drive results under pressure and in the face of ambiguity.
  • Skilled communicator, both verbal and written.
  • Ability to work with minimal supervision, including attempting to solve problems before asking for assistance.
  • You will indirectly influence other teams within the organization to ensure customer retention.
  • You flourish in a high growth tech environment where change is constant.

Nice to haves:

  • Local SEO Experience
  • SEM Experience
  • Health Care Experience
  • SaaS Industry Experience
  • Sales Experience
  • Account Management Experience

Perks and benefits:

  • We offer a fun startup environment and an exceptional learning opportunity.
  • Competitive compensation.
  • An opportunity to get in on the ground floor of our rapidly growing company!
  • Promotion and growth opportunities.
  • Health, dental and vision insurance.
  • An incredible team of smart and supportive people.
  • Ping pong tournaments and a foosball table.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.
214 Wilshire Blvd, Santa Monica, CA 90401

Insider's spotlight

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

Director of Engineering

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental Benefits
Fitness Subsidy
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Generous Parental Leave
Parking
Pet-Friendly Office
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Vision Benefits
Volunteering Opportunities
More Jobs at PatientPop31 open jobs
All
Finance
Data + Analytics
Developer + Engineer
Internships
Marketing
Operations
Product
Sales
Content
Developer
new
PatientPop
Developer
new
PatientPop
Sales
new
PatientPop
Operations
new
PatientPop
Finance
new
PatientPop
Operations
new
PatientPop
Marketing
new
PatientPop
Sales
new
PatientPop
Sales
new
PatientPop
Product
new
PatientPop
Marketing
new
PatientPop
Data + Analytics
new
PatientPop
Content
new
PatientPop
Content
new
PatientPop
Sales
new
PatientPop
Content
new
PatientPop
Sales
new
PatientPop
Developer
new
PatientPop
Developer
new
PatientPop
Sales
new
PatientPop
Operations
new
PatientPop
Internships
new
PatientPop
Marketing
new
PatientPop
Developer
new
PatientPop
Sales
new
PatientPop
Developer
new
PatientPop
Product
new
PatientPop
Content
new
PatientPop
Developer
new
PatientPop
Finance
new
PatientPop
Operations
new
PatientPop