Yankees, Angels, Eagles, Seahawks, Lollapalooza, Governors Ball, Bonnaroo…the biggest names in entertainment are our customers. We power the tech behind every t-shirt, hotdog and drink sold at these venues, and at a global list of other clients that you just wouldn’t believe. 

We’re looking for a truly exceptional HelpDesk Representative with an emphasis on customer service who is ready to tackle a large platform, massive client list, and do it in a way that partners with our clients as we help them with any product related questions or issues. What you do matters here. What are you waiting for? Send us your resume!

Responsibilities:

• Deliver efficient and premium quality support to Appetize client’s end users and support staff
• Provide live, online support via phone, email and chat. Due to the nature of the industry these requests can be during the evening
• Independently research and analyze technical solutions to problems, provide solution recommendation (i.e. development, maintenance or improvements to systems standards or process) to meet or exceed client needs
• Review and update Knowledge Base documentation to ensure information is complete and accurate
• Identify, document, and escalate issues that are deemed to be top priority
• Mobile Device management and administration

Skills/Qualifications:

Presentation Skills, Internal Communications, Training and Teaching skills, Teamwork oriented, Verbal Communication, High aptitude in MS Word and Excel, Excellent grammar, Inclined in technology, Proper telephone etiquette, high level of curiosity

Requirements:

• 2+ years of IT Helpdesk / User Support with a positive track record of ticket resolution
• Previous POS experience strongly preferred
• Bachelor’s degree in Information Technology, or equivalent experience
• High level of general technical aptitude
• Strong written and verbal communication skills, and excellent listening skills
• Thorough Knowledge of mobile device platforms (iOS & Android)
• Working knowledge of database and networking principles
• Experience working in a team-oriented, collaborative environment.
• Willing to work Full-Time from our Atlanta, GA offices

What's in it for you:

• Competitive salary
• Full health, dental, vision, and life insurance
• LTD/STD insurance
• FSA program
• 401(k)
• Unlimited vacation