Head of Operations at Albert (Greater LA Area, CA)

| Greater LA Area
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Who we are
Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and our geniuses won’t just offer guidance — they’ll help you take action.

We’re an LA-based startup with offices in NY and Ecuador. We have a proven business model, backed by top tier institutional investors, and over 7 million users who have trusted Albert to help them achieve their financial goals. We’re on a mission to improve the financial lives of millions of people with a simple, beautifully designed product, and we’re looking for thoughtful, talented people to join us on our journey.

About the role
The Head of Operations is an integral role at Albert. The candidate will manage the operational side of all our transactional products, including banking, savings and investing, dealing with millions of financial transfers every month. As we scale our new banking offering, Albert Cash, we are building a top-notch team of regulatory, compliance, fraud prevention, dispute management, and product operators. The candidate will be a foundational member of the team, playing a leading role in building an efficient and effective operations function.

Things you're good at

  • Ownership: taking charge of projects and driving them to completion, from ideation to execution and monitoring.
  • Team building: hiring and leading a team, thoughtfully considering the backgrounds and skill sets needed to accomplish organization's goals.
  • Collaboration: working closely and effectively with different parts of organization, including engineering, product development, design, human resources and senior management.
  • Prioritization: prioritizing initiatives and resource allocation based on shifting business needs.
  • Attention to detail: consistently striving towards excellence and attitude of getting things right the first time.
  • Communication: keeping lines of communication open and seeking out feedback on a regular basis.

Responsibilities

  • Manage the operational side of Albert's banking, savings and investing products, including monitoring of millions of cash transactions per month across various networks (ACH, debit card), reversals, disputes, fraud monitoring and similar items.
  • Implement scalable and well-documented processes across the organization (including disputes management, escalation strategies, and manual fraud review).
  • Build a robust operations team, including hiring and coaching team members, with a culture of accuracy, speed, and accountability.
  • Act as a thought-partner to senior management, consistently defining the most efficient and organized approaches to business operations and development.
  • Collaborate with our financial institution partners on a range of regulatory and compliance work-streams, ensuring operational processes and performance indicators align with the company’s broader strategy and expectations.
  • Ensure adherence to key risk and compliance guidelines.

Requirements

  • 6+ years in retail financial services operations (either in traditional bank or fintech) including 3+ years in management position
  • Experience leading small to medium-size teams (3+ direct reports)
  • Previous role in top investment banking / consulting / accounting firm is a plus
  • Deep familiarity with ACH, debit card, fraud, disputes, compliance and KYC processes
  • A successful track record of scaling a high-growth organization
  • Strong analytical and problem-solving skills, with extreme attention to detail
  • Excellent communication and interpersonal skills
  • Undergraduate degree from a top-tier university

Benefits

  • Competitive salary and meaningful equity
  • Health, vision and dental insurance
  • Daily meals provided
  • Monthly wellness stipend
  • 401k match

Job Applicants California Privacy Notice

This California Privacy Notice applies to personal information of California job applicants that Albert collects and processes as it relates to the submission of a job application.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • HerokuLanguages
    • CeleryLanguages
    • RabbitMQLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ElasticSearchDatabases
    • DynamoDBDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • NotionManagement
    • SlackManagement

Location

Our office is situated in Culver City's well-known Hayden Tract, within walking distance of the Expo line, retail, and many restaurants.

What are Albert Perks + Benefits

Albert Benefits Overview

At Albert, we believe that everyone, regardless of income or net worth, should have access to financial wellness. Simplicity, empathy, and wellness are the core values that not only guide our mission, but the way we care for our team.

We make sure our employees and their families are taken care of with virtually free, premium quality health, dental, and vision insurance. We promote a solid work-life balance by offering generous PTO, paid holidays, and monthly company events. Since we take long-term financial wellness seriously, employees at Albert are able to sign up for our 401(k) plan, with company matching, on their very first day.

Aside from our basic suite of benefits, we believe in providing a great work place for our employees. Our office is situated in Culver City's well-known Hayden Tract, within walking distance of the Expo line, retail and many restaurants. Other perks include free lunch, a fully stocked kitchen complete with snacks and a rotating selection of beer.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Albert's health insurance policy covers up to 99% of out of pocket expenses.
Life Insurance
Wellness Programs
We offer a $100/mo Wellness Stipend to each employee for general wellness, covering the following areas: Physical Health, Mental Health, & Workplace Wellness.
Team workouts
Albert's team fitness initiatives include In-office and/or Remote yoga, mediation, and fitness classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We're proud to provide all of our employees the option to enroll in our 401k plan with 4% match provided by Vanguard starting their first day.
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We operate under a hybrid work-from-model at our Culver City office. Employees work 3 days in-office with 2 days remote each week & an additional 4-weeks each year that can be used at your discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Albert employees receive between 15 and 21 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Albert offers a monthly reimbursement of $100 to anyone who uses public transportation, rides a bike, or walks to work.
Company Outings
We throw an awesome company retreat each year in addition to monthly happy hours and events.
Free Daily Meals
We provide a $20 stipend for each day you work to be used at your discretion.
Game Room
Stocked Kitchen
Albert has a fully stocked kitchen including healthy snacks, rotating beer, coffee, tea, cocoa, and other beverages.
Some Meals Provided
We partnered with Factor to provide all US employees with 6 meals a week as part of our efforts to promote nutritional wellness. We also cater lunch in-office each Tuesday.
Happy Hours
Happy hours are hosted on occasion, usually every other month.
Parking
Relocation Assistance
Albert offers relocation assistance for employees interested in moving to either of our hubs in LA or NYC.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Albert offers employees professional development opportunities like Onsite & Remote training courses.
Lunch and learns
Cross functional training encouraged
Promote from within

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