We’re BCG Digital Ventures. Adventure awaits you.

We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies.

We are looking for an exceptional startup operations leader who will form part of the experienced executive leadership team and own the day to day operations of a new venture we are launching: a data analytics platform that will transform heavy construction fleet management and drive significant cost savings for fleet owners. Tapping into existing and proprietary data and powered by a robust AI engine, our venture will deliver actionable insights right to fleet managers so that they can effectively cut down on fuel costs, avoid asset depreciation and costly repairs, and increase jobsite efficiency.

Supported by BCGDV, and backed by an international conglomerate and tapping into existing assets and dealer networks, this venture is well positioned and funded to fundamentally change how construction fleets are managed and utilized while providing a tranche of high-value data to stakeholders and partners across the construction value chain.

What you'll do:

• Ensuring efficient, scalable operations so the company can focus on capturing customers and growing revenue, not on redundant tasks or administration.
• Systemizing and laying the foundation for all customer-facing processes and workflows, including marketing and sales operations, customer service, and customer success operations.
• Collaborating with other members of the senior leadership team to ensure smooth operations from lead through recognized revenue to customer retention.
• Managing company facilities and office space, including finding new or additional space for growth.
• Developing operational playbooks and train team members to support rapid growth.
• Managing all administrative/operational systems and tools, including the company’s Salesforce CRM, shared storage drive, email/business tools, etc.
• Managing relationships with third party vendors across finance, HR, IT, legal, compliance, and insurance.

Shaping Strategy:

• Working closely with the CEO to set the vision of the overall venture strategy; including defining long-term goals and strategies to drive growth, profitability, and company value.
• Collaborating with other members of the senior leadership team to provide expert guidance and identify KPIs.
• Monitoring company performance (creating dashboards and reports), and providing visibility into progress to motivate the team.
• Ensuring operational systems are setup to capture, track and easily report relevant KPI data

Build Great Talent & Teams:

• Attract, retain & develop world-class talent. 
• Cultivate a high-performing, agile, one-team culture obsessed with improving safety on construction sites

Desired Expertise & Experience:

• 8+ years of senior business and customer operations experience within the high-growth digital start up space 
• A proven track record of implementing successful systems for people, sales and business operations, preferably in an early-stage startup environment.
• Strong working knowledge of operational infrastructure areas including customer onboarding, payroll and compensation, accounting and how to develop scalable processes. 
• Expert project management skills and familiarity with common tech-forward project-management tools.
• Experience managing Salesforce CRM systems.
• Excellent analytical skills and a data-driven approach to all solutions.
• Exceptional collaboration and communication skills and the ability to collaborate successfully with a wide range of teams and seniority levels.
• Experience with commercial fleet management, and setting up supporting operations, is preferred

To learn more, visit us at bcgdv.com

Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.