Head of Mail Delivery
At GoodRx, we believe that all Americans should have access to convenient and affordable healthcare. As a nation, we spend about $3.5 trillion annually on our healthcare, but too many Americans struggle to get the care they need, and prices just keep rising. Our marketplaces for prescription medicines and telehealth have helped Americans save $30 billion since 2011. GoodRx is a public company; we're based in Santa Monica with additional offices around the country. We're a low-key and tight-knit group that likes to find new ways to fix big problems. If you share our belief that you can do well by doing good, let's talk.
We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role!
About the Role
GoodRx is seeking a Head of Mail Delivery to build a best-in-class home delivery program. You will be responsible for leading strategic and operational initiatives that drive and accelerate home delivery growth. GoodRx Gold is our subscription offering that delivers remarkable prescription savings to our members, as well as free home delivery.
In this role, you will interface with our pharmacy, marketing, product, finance, and client support teams as well as partners to develop best-in-class operations that drive growth and efficiency of our home delivery operation. This role is cross-functional in nature and the ideal candidate has expertise in prescription drug mail delivery operations. The lead will be expected to lead numerous ad hoc and recurring projects and help drive the team’s initiatives forward. The mail delivery team’s goals include helping drive additional mail delivery volume and create an exceptional consumer experience.
A successful candidate will need to be very strategic and as well as oversee execution of operational initiatives. The ideal candidate is an analytical thinker, strong communicator, team leader, and a developer of people, who is able to thrive in a fast-paced environment with a record of leading a successful mail delivery operation. This role will notably contribute to the big picture by helping grow a strategic driver for the company. Reporting into the VP, Operations (Gold), this role offers a unique opportunity to drive both growth and efficiency for our mail delivery services.
Responsibilities
- Execute the operational strategy to develop the best front-end drug mail delivery operation and transform the delivery model
- Partner with the product and customer support organization to run ongoing operations associated with current or new features and initiatives
- Engage with partners and vendors to ensure processes and initiatives that depend upon outside resources run smoothly and successfully and drive continuous improvement
- Team with product and engineering to define any system or feature enhancements necessary to unlock operational efficiencies and growth
- Define best practices and processes in order to create leverage throughout the organization
Skills & Qualifications
- Bachelor’s degree; Advanced degree a plus
- 15+ years in operations or supply chain management
- Experience managing operations with scale of 100+ people
- Proven track record of building and operating drug home delivery businesses
- Passionate about creating operational excellence within an organization and creating scale
- A self starter that looks for opportunities to discover and capture value and efficiencies
- Lead and develop talent
- Demonstrated success in innovating solutions to increase productivity and growth
- Excellent project leadership abilities
- Superb interpersonal, written and oral communication skills
- A proven ability to work across a wide range of cross functional teams and initiatives
- Ability to identify, assess, and prioritize initiatives and develop a strategic roadmap
- Ability to create and present business cases to drive decisions to improve the consumer experience
- Strong organizational skills with a meticulous attention to detail
- Experience working with multiple external partners and vendors
- Experience working for a direct-to-consumer digital health company is preferred
- Experience working for a fast-growth startup a plus
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $30 billion using GoodRx and 20 million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.