About NEXT Trucking:

Headquartered in “Silicon Beach” El Segundo, CA -- NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion-dollar puzzle and offer painless freight.

Armed with experienced professionals from Amazon, Google, Facebook, Snap, and Salesforce, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.

We are passionate entrepreneurs, creative thinkers, and decision-makers who will transform the freight transportation industry with modern technology. We create delightful product experiences that enables freight to move effortlessly, solving complex problems for our shippers and carriers. We collaborate with some of the best designers, engineers, and business partners to achieve our goals.

Are you NEXT?

About The Role:

As the Head of Customer Success, you’ll be responsible for leading customer success across the shipper and carrier customer base at NEXT.  A core value at NEXT is drivers (carriers) and shippers first. The customer success role will be focused exclusively on delivering on a world-class carrier and shipper experience.  Innovation is a core practice at NEXT and infuses everything we do. You’ll be leading the charge for continuous improvement across your disciplines, leveraging strategic sales initiatives, and best in class management to drive exceptional results.  

What You'll Do:

• Strong Leadership - Lead all aspects of Customer Success teams, including Customer Operations, Operational Excellence and other technical solutions and scaled support teams
• Lead Cross-functionally - Partner with finance, operations, product, and sales to build a world-class carrier organization supporting our carrier and shipper customers. 
• Outsourcing Expertise - Plan, develop, and execute on outsourced support teams in nearshore or offshore locations.  
• Product Liason   -Drive end to end improvements for customer onboarding, support and media management, and be the customer’s voice to our product & engineering teams
• Business Operations -  Provide technical solutions to customers, partners & sales teams on integrations to drive execution through the adoption of new processes and tools to unlock sales productivity and customer satisfaction
• Create optimized and scalable business processes and define systems requirements to handle ongoing expansion.
• Metrics & Experimentation - You will define the metrics that will drive success and will be required to design and measure effective experiments.
  

What You'll Need:

• 10+ years of relevant experience with a focus on logistics and supply, or operations
• Bias for action, decisive decision making, and willingness to roll-up your sleeves to get the job done.
• Excellent Communication Skills -  Strong ability to clearly articulate complex problems to the executive management and individual contributor level.
• Multi-tasking skills in a fast-moving and changing environment
• Demonstrated experience creating systems and integration requirements, including Salesforce and enterprise billing system
• Experience with carrier procurement teams in drayage or OTR 
  

What You'll Receive:

• * Competitive Salary
• * Bonuses based on growth and achievements
• * Medical, Dental and Vision Benefits available
• * Join a rapidly growing tech company at a very early stage