During these extraordinary times, Tinder is continuing to grow our team. We currently work together remotely and we’ve adapted our recruiting processes to accommodate virtual interviews with prospective hires. We’ve always believed in using technology to bring people together, share experiences, and foster innovation; physical distance won’t keep us from forming team bonds and meaningful connections.

Tinder brings people together. With tens of millions of users and a presence in 190+ countries, our reach is expansive—and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. 

We are looking for a Global Escalations Manager for our Trust & Safety team to help us support our users on a global scale, improve customer experience, help draft and define internal abuse policies, and improve both quality and productivity. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

• Manage a team of Trust & Safety agents based in Los Angeles, overseeing the day-to-day and provide coaching and feedback to ensure that the team maintains a high level of productivity and quality
• Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflows to improve efficiency
• Help draft guidelines and policies for the Trust & Safety team, as well as ensuring the team is up-to-date on all policy, process and product changes
• Work closely with key stakeholders - Legal, Comms and Product, on time sensitive policy escalations
• Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
• This position operates in many time zones and hours will vary

We're looking for:

• Minimum of 3-4 years experience in a community management role
• Advanced knowledge of Zendesk
• Critical thinking skills to understand and summarize complex issues within minutes
• Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
• Experience with user policies, a bonus
• Extreme attention to detail
• Passion for helping people
• Bachelor degree or higher

As part of our team, you’ll enjoy:

· The hustle of a startup with the impact of a global business

· Tremendous opportunity to seek some of the industry’s most exciting problems

· Working with an outstanding team of creative, fun and highly motivated people

· Comprehensive health coverage, competitive salary, and 401(k) match

· Daily catered lunches, an endless supply of refreshments, basketball court, fitness classes, and social events

· A modern, uplifting work environment in an ideal location

At Tinder, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Tinder is proud to be an equal opportunity workplace.