Frontline Support Engineer at 3PL Central

| El Segundo
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3PL Central is the fastest growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify, and Target and the growth in supply chain logistics can be challenging for warehouses. Born within an active 3PL warehouse, 3PL Central built the first cloud-based warehouse management platform to better serve customers and increase warehouse efficiencies to grow their businesses. We pride ourselves on understanding and delivering best practices and excellence to 3PLs and their customers.

At 3PL Central, our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7.

The 3PL Central platform is an integral part of our customers’ operations and this team ensures they get fast and comprehensive answers when questions or problems arise. Our support engineers are first responders who troubleshoot questions and issues around data integrity, workflows, configuration, and training. They flourish in a tight-knit team, have a working knowledge of warehousing and logistics, and possess an unparalleled desire to rapidly learn more.

Responsibilities:

  • Frontline technical software support in a mixed email and phone environment
  • Troubleshoot, test, and resolve technical and configuration issues
  • Educate customers on use of the software and best practices
  • Reproduce, analyze, and escalate software and platform defects
  • Serves as the liaison between 3PL Central and our customers
  • Understand 3PL warehouse clients’ business objectives act accordingly
  • Maintain regular clear updates with our customers until resolution
  • Available on rotation for 24/7 on-call escalations for critical issues

Requirements:

  • 2+ years of experience in technical support and/or customer-facing roles
  • Experience related to software, ecommerce, or warehousing
  • Confidence with technical troubleshooting and problem-solving
  • Fantastic oral and written communication
  • Amazing people skills with a zeal to work with customers
  • Thrive in a fast-paced, constantly evolving, team environment

Preferred:

  • Working knowledge of Supply Chain and Warehouse Management Systems
  • Experience with SaaS support
  • Basic knowledge of SQL, SOAP APIs, REST APIs, and/or EDI
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • XdDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

222 N. Pacific Coast Hwy, El Segundo, CA 90245

An Insider's view of 3PL Central

How does your team reward individual success?

The team at 3PL Central is a group of high achieving and dynamic individuals that are really looking to make a mark in the 3PL space. Individuals always feel empowered to raise their hand, when a project or task can use additional resources, or if a process needs to be changed - everyone has a voice that is heard and respected.

Alnoor Bhamani

Sales Engineer Manager

How do you collaborate with other teams in the company?

I leverage our GSD (Get Stuff Done) methodology. It helps everyone involved understand what stage we’re in, what role they play in the project and what we’re trying to achieve. The structure can make collaboration while being remote significantly easier. And ensures consistency, predictability and transparency.

Eva Keyes

Program Manager

What makes someone successful on your team?

Success in customer service takes some of the same traits in every industry: empathy, patience, and a natural inclination to help. Support at 3PL Central is unique in the SaaS space because you can succeed with curiosity as your largest driver. Being curious will push you to learn the software, the industry, and most importantly the customer.

Myles Gann

Customer Support Manager

What unique initiatives do you have that encourage innovation?

At 3PL Central, data drives innovation of our product development, messaging, and creative design. Leveraging voice of customer, we identify customer problems and use feedback to create innovative new solutions. For campaigns, we build out testing plans to actively A/B and multivariate test messaging, creative, and processes.

Rachel Trindade

CMO

What does career growth look like on your team?

One of the exciting things about testing software is you're exposed to all the ins and outs of how software is made. I work with my team members to learn where their individual passions are, and then align their day-to-day with business objectives that will help them learn and grow in their desired direction.

Kevin Handley

Director of Test Engineering

What are 3PL Central Perks + Benefits

3PL Central Benefits Overview

All things healthcare (medical, dental, vision, HSA & FSA) + Life + Disabilities + Weekly Lunch + Monthly & Quarterly Fun Activitites!

Culture
Volunteer in local community
3PL Central gives back through our "Give Freely" program. Giving back is at the heart of 3PL Central. Offering an opportunity for our employees to participate in giving freely brings us closer togethe
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
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