Field Operations Manager at Clutter

| Greater LA Area
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The Opportunity:

We are looking for a driven and high-performing leader with a passion for process to oversee a team of Field Operations Supervisors responsible for day-to-day moving and storage operations throughout Southern California. This person will directly manage approximately 7 Supervisors and indirectly manage 150+ hourly Associates - they will spend up to 50% of their time in the field on job sites auditing work and coaching their team. The role reports directly to the Regional Manager of Southern California.

Job Responsibilities:

  • Manage day-to-day field operations within the Southern California market
  • Identify coaching opportunities and structure training for Supervisors and their teams
  • Adapt and implement processes in an ever-changing environment
  • Monitor regional field operations budget - consistently identify and execute on cost-savings initiatives
  • Foster a positive employee experience by consistently focusing on engagement, creating an open door environment, and actively listening to feedback
  • Champion environmental and physical safety for all team members and customers
  • Meet and exceed all customer and quality of service expectations
  • Collaborate frequently with our Product and Engineering teams to continually improve our supply chain
  • Oversee daily utilization and maintenance of regional fleet
  • Identify root cause and solve complex inventory and customer service issues
  • Analyze and draw insights from dispatch and job data to improve daily processes
  • Weekend Availability: Work 5 days per week, with at least one of those days a Saturday or Sunday

What we're looking for:

  • Bachelor’s degree preferred
  • 8-10+ years of relevant professional work experience; logistics or transportation experience strongly preferred
  • 5+ years of leadership experience (e.g. work, sports, military, etc.)
  • Strong written and verbal communication skills
  • Ability to leverage data to identify trends and drive decisions
  • Direct experience managing pool of hourly employees
  • Experience directly or indirectly managing 150+ employees
  • Comfortable delivering frequent direct written and oral feedback
  • Willingness to work hard and get your hands dirty at a fast-growing start-up
  • **Drug test and physical exam required for this role**

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Internal A/B Testing PlatformAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • Internal CRM platformCRM
    • SendGridEmail

Location

Clutter is conveniently located in the middle of the trendy Hayden Tract in Culver City, minutes from the metro stop and downtown eateries.

An Insider's view of Clutter

What are some social events your company does?

During our hackathons, our Product and Engineering teams get together with the rest of Clutter to identify and solve existing and future challenges and deliver a working tech solution within 48 hours, including a chatbot to automate customer interactions and a robot prototype for our warehouses!

Dean

VP of Engineering

What projects are you most excited about?

I love bouncing around from building an A/B testing platform from scratch to launching new verticals to automating processes that make our teams more efficient. I'm now helping Clutter diversify its marketing funnel by expanding our SEO efforts. It's a mix of design, data, strategy, and automation, and it let's me flex different product muscles!

Liora

Senior Product Manager

How does the company support your career growth?

I joined Clutter as a Jr. Marketer, was promoted to Manager within a few months and most recently moved to the Product team! I’ve not only experienced a great deal of professional growth, but my career has been shaped entirely.

Allie

Associate Product Manager

How do you empower your team to be more creative?

We share the product specifications with all engineers in advance and let them express their feedback and technical opinions so that both Product and Engineers are aligned in understanding what we are building, why, and in which timeframe.

Chris

Director of Engineering

What's the biggest problem your team is solving?

We are obsessed with redefining the storage customer experience using technology. Our field operations are complex and communicating the right information at the right time is important so customers can plan their day accordingly. Real-time, thoughtful communication makes an already stressful process of storing and moving that much easier for them.

Brett

Associate Product Manager

What are Clutter Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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