Field Operations Manager at Clutter

The Opportunity:

We are looking for a driven and high-performing leader with a passion for process to oversee a team of Field Operations Supervisors responsible for day-to-day moving and storage operations throughout Southern California. This person will directly manage approximately 7 Supervisors and indirectly manage 150+ hourly Associates - they will spend up to 50% of their time in the field on job sites auditing work and coaching their team. The role reports directly to the Regional Manager of Southern California.

Job Responsibilities:

• Manage day-to-day field operations within the Southern California market
• Identify coaching opportunities and structure training for Supervisors and their teams
• Adapt and implement processes in an ever-changing environment
• Monitor regional field operations budget - consistently identify and execute on cost-savings initiatives
• Foster a positive employee experience by consistently focusing on engagement, creating an open door environment, and actively listening to feedback
• Champion environmental and physical safety for all team members and customers
• Meet and exceed all customer and quality of service expectations
• Collaborate frequently with our Product and Engineering teams to continually improve our supply chain
• Oversee daily utilization and maintenance of regional fleet
• Identify root cause and solve complex inventory and customer service issues
• Analyze and draw insights from dispatch and job data to improve daily processes
• Weekend Availability: Work 5 days per week, with at least one of those days a Saturday or Sunday

What we're looking for:

• Bachelor’s degree preferred
• 8-10+ years of relevant professional work experience; logistics or transportation experience strongly preferred
• 5+ years of leadership experience (e.g. work, sports, military, etc.)
• Strong written and verbal communication skills
• Ability to leverage data to identify trends and drive decisions
• Direct experience managing pool of hourly employees
• Experience directly or indirectly managing 150+ employees
• Comfortable delivering frequent direct written and oral feedback
• Willingness to work hard and get your hands dirty at a fast-growing start-up
• **Drug test and physical exam required for this role**