Contract Field Engineer

Boingo Wireless is looking for a highly energetic and customer focused Wireless Network Engineer with comprehensive knowledge of IP-based network systems, including Ethernet and Wi-Fi, to support our wireless networks at various venues in the Los Angeles area.
This is a hands-on role requiring technical savvy and experience working independently at the location as the on-site field service technician, troubleshooter and customer interface. The Field Engineer is in charge of the site (large military bases) with potential customers in the thousands. The Field Engineer should be confident and heavily experienced in the following skills and requirements, possess a strong service-ethic and goal-oriented in his/her desire to maintain high-uptime standards to analyze, document and resolve network problems.
Responsibilities

Responsibilities will include installing and maintaining new internet systems to multi-dwelling unit buildings, including:

• Installing public internet circuits (fiber, T1, fixed wireless)
• Utilizing various distributions methods (Ethernet, xDSL, CMTS, Wi-Fi)
• Additional responsibilities as assigned, such as dealing with Tier 3 customer escalations (visiting end-user customers to solve network access and speed problems)
• Must have personal SUV or truck, as the job requires a vehicle capable of transporting networking equipment and related tools

Additional Responsibilities:

• Network monitoring and incident response
• Outstanding troubleshooting and problem solving skills are a must.
• Ability to install and configure switches, wireless controllers
• Work well on a team as well as be able to work independently.
• Proven ability to manage, coordinate and prioritize work tasks to ensure timely and quality work
• Effectively work independently on projects/tasks
• Perform analysis and diagnosis of complex networking problems
• Work directly with customers on network access and network speed problems as Tier 2 customer support

 Requirements

• Associate's degree or CCNA Certification preferred
• Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
• Needs to possess a functional understanding of various central office network elements
• Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
• Proficiency with Microsoft Office & Visio
• Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
• Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
• A working understanding of DHCP and DNS
• IP addressing and subnetting
• Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
• Position will participate in on-call rotation to provide 24-hour support
• Must be willing to travel within a region

  Nice to have

• Knowledge of Wireless technology, including 802.11 b/g/n and point-to-point radio
• Knowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipment
• Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios
• CentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTP
• Multicast IPTV experience a plus
• Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!

Meet Boingo

Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.

We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. We know that our field staff is key to our success so we work hard to stay connected as a team. We make sure our field teams are included in the things we do at HQ - from live-streaming our quarterly all-hands meetings, to our Halloween Costume contest, to March Madness, and trivia contest. We even provide gift certificates for lunch. We want you to feel a part of everything we do. In addition, Boingo offers an incredible benefits package, including health, dental vision, 401(k) match, equity, unlimited vacation, parental leave, and equity. It’s no wonder we’ve been named among the Best Places to Work in LA for four years and counting!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.