Company: Get in on the ground floor!! Somabar is the first automated bartender for restaurants. Our goal is to help restaurants control their beverage service with faster service, reduced waste, zero theft, and 100% consistency. Find out why Somabar was awarded "Best in Show" at the 2018 Western Foodservice & Hospitality Expo.

We offer our employees full-time hours with competitive benefits, including paid personal time off, paid holidays, and access to group insurance plans.

Recent college graduates are encouraged to apply!

Position: We are looking for a technologically savvy Customer Success Specialist to join our Customer Success team. Our Customer Success Specialists are responsible for working in the field with our restaurant accounts to ensure a successful adoption process for new Somabar users.

Following the implementation plan, our Customer Success Specialists are tasked with teaching new and existing users how to utilize our machines efficiently. They help assist clients with mastering the basic features and the advanced functionality of Somabar. Additionally, they advise Somabar users on the best industry practices, ultimately enabling them to maximize utilization. They also provide post-sales support that reinforces the benefits of the company’s technology and improves retention.

Responsibilities:

• Answer and respond to incoming calls, emails, and incident tickets that are associated with software and hardware training in a timely manner
• Train restaurants on main technology features, empowering them to become better users
• Identify issues that should be escalated to and work with the technical support team to resolve such issues
• Proactively reach out to existing customers to perform on-going product training
• Work with marketing team to identify and promote solutions to address the frustrations of potential and existing users
• Collaborate with sales and customer success teams to bridge communication, creating a seamless and successful implementation process
• Team up with technical support department to ensure efficient training sessions
• Fielding feature requests and working with engineering and software development team to drive product development
• Identify methods for enhancing the value of the company’s technology for each user

Qualifications/ Requirements:

• Outstanding interpersonal, written and verbal communication skills
• Exceptionally polite, friendly, and outgoing demeanor
• Ability to effectively present information and answer technically complex questions in terms that are easily comprehended
• Ability to multitask and prioritize in a fast-paced work environment
• Comfortable with learning new technologies and solutions quickly
• 1+ year(s) SaaS experience in a Customer Success role is desired
• Bachelor’s degree required. Recent college graduates are encouraged to apply!
• Degree in English, Education, Computer Science, or Business is preferred
• Experience in the dental industry is a plus!

Job Type: Full-time

Salary: $18.00 to $22.00 /hour