Executive Assistant at WELL Health

ABOUT WELL HEALTH

Our Mission: Make healthcare the gold standard in customer service.

What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover. 

Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually. 

Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. Additionally, WELL Health is proud to recently be named #484 on the Inc. 5000 list of fastest growing private companies, and #133 on Deloitte’s 2021 Technology Fast 500. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare. 

SUMMARY

WELL is looking for an Executive Assistant to support our executive leadership team with administrative tasks and special projects. In this role, you’ll manage a wide range of activities from executive calendaring and scheduling to coordinating travel and planning team events. You will interact across all departments and levels, as well as with external prospects, partners, vendors, and clients.

This role is perfect for you if you want to level-up your administrative support skills and advance your career at an exciting and rapidly growing healthcare startup. We’re looking for a rockstar who is thoughtful and motivated by helping others, has a knack for identifying and solving problems before they arise, and is flexible and able to thrive in a fast-paced, constantly shifting work environment.

RESPONSIBILITIES

• Support the executive leadership team with a variety of administrative tasks, including managing email & complex calendars, organizing meeting agendas and notes, following up on project tasks and assignments to completion, coordinating travel, and completing expense reports
• Communicate clearly and professionally on behalf of leadership to direct reports, internal and external stakeholders, vendors, and partners
• Organize team all hands, off-sites, and social events; assist with larger all company events as needed
• Prioritize needs effectively and expedite urgent tasks using independent thinking and exceptional judgment
• Manage confidential information discreetly as it relates to personnel, partners, or special projects
• Proactively identify ways to improve and streamline processes to meet the needs of the leadership team and the business overall
• Collaborate cross-functionally with other WELL senior leaders and team
• Provide back-up support to other EAs as needed

REQUIREMENTS

• Bachelor's degree or equivalent work experience
• 3+ years administrative experience supporting senior leaders or executives
• Proficient at G-suite (Docs, Sheets, Slides), MS Office, and Zoom; experience using Slack, DocuSign, Dropbox, and Asana helpful
• Exceptional written and verbal communication skills and ability to maintain a high degree of professionalism
• Ability to manage complex calendars and coordinate meetings across multiple departments, stakeholders, and time zones  
• Independent thinker and creative problem solver with superior attention to detail
• Approachable, responsive, and always thinking ahead
• Curious and eager to learn; low ego attitude -- “Nothing is too big or too small”
• Passionate about building and scaling an amazing team culture

LOCATION

WELL is headquartered in Santa Barbara, CA. We are looking for candidates based in or around Santa Barbara that can come onsite as needed. 

WORKING AT WELL

• Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.

• Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!

• Learning and development – frequent events and tools available to help our employees #PursueGrowth.

• Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

• Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.

• Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc). To hear firsthand what it’s like to work at WELL, please view this team video. 

Committed to Diversity, Equity, and Inclusion

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

Even if you do not meet 100% of the criteria, we encourage you to apply. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.

Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.