ERP Support Analyst

| Greater LA Area
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Company Overview:

Relativity Space is creating the first autonomous rocket factory.  Our vision is to build the future of humanity in space – starting with rockets.  We have an ambitious mission, and we understand that it takes a village to achieve that.

Team:

We are looking for an experienced ERP Support Analyst to join our team at our headquarters. In this role, you will be the go-to resource for all things related to ERP support, responsible for helpdesk issues for our growing Infor LN system user base.

What you’ll do:

  • First responder to Jira tickets related to ERP support
  • Troubleshoot issues with ERP, and escalate when necessary
  • Establish rapport with diverse user types by quickly and effectively solving ERP support issues
  • Create a central repository of common user issues and how to self-solve these issues
  • Maintain a professional attitude when working with internal users

What you need to know:

  • Bachelor’s degree
  • 4+ years technical support experience
  • Experience with ERP support

Nice to haves but not required:

  • 2+ years of Infor LN ERP experience
  • Experience leading user training
  • Experience documenting user training documentation
  • Experience documenting proposed system design change based solutions to common user problems

We believe varied perspectives & backgrounds strengthen our team. Prior experience in aerospace is not required.

Relativity Space offers competitive salary and equity, a generous vacation policy, an annual Learning & Development stipend and more! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • PythonLanguages
    • SqlLanguages
    • CreoDesign
    • ANSYSDesign
    • JIRAManagement

Location

3500 East Burnett Street, Long Beach, CA 90815

An Insider's view of Relativity Space

What’s the vibe like in the office?

Our office is very interesting--from the large and colorful art pieces on the walls to the large (and small) rocket parts all over. We also have screens all over that are casting live streams of our testing and manufacturing floor. You just feel like you are seeing the future of manufacturing unfold right before your eyes.

Nat

Lead Recruiter

What is your vision for the company?

We are creating an entirely re-imagined process to iterate and scale rockets quickly, eventually helping to build the future of humanity in space.

Tim

CEO and Co-Founder

What are some things you learned at the company?

I've never been at a company before that has so valued recruiting and the candidate experience in all stages of the interview process, from initial contact to even past onboarding. Everyone here respects each others' time and takes hiring very seriously. We have a high bar, but that means we've also cultivated a very talented team!

Samantha

Talent Operations Coordinator

What are Relativity Space Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We provide 5 tiers of coverage through Anthem--2 of which are almost completely free for employees.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Relativity Space provides equity to all full time employees, vesting over a 4 year period.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Relativity Space offers 20 days of PTO
Paid Volunteer Time
Paid Holidays
11 holidays--federal, and company wide
Perks & Discounts
Casual Dress
Company Outings
Relativity Space has quarterly off sites reviews, monthly celebration dinners, and regular social events
Stocked Kitchen
A wide variety of snacks are provided
Some Meals Provided
Weekly lunches for lunch and learn, all hands, and new hire lunches are provided
Happy Hours
Bi-weekly happy hours/socials
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Annual learning and development stipend of up to $2,000.
Lunch and learns
Every other week, we host a lunch and learn to get learn about the exciting work other teams are doing!
Paid industry certifications
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