Enterprise Customer Success Manager at Enervee

| Culver City
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Job description

Enervee's mission is to help our planet by empowering shoppers to choose the most efficient products and to make every buying decision an energy-smart buying decision. We do this by bringing together the best in data science, behavioral science, digital product design, marketing, and other disciplines

 

How You Can Make An Impact

Enervee is looking for an Enterprise Customer Success Manager, who can rise to the challenge of transforming how electric and gas utilities engage their customers around energy efficiency and beneficial electrification. You’ll have responsibility for owning Enervee’s utility partner relationships from initial onboarding and implementation of our Marketplace SaaS solution through ongoing operations and achieving the agreed-upon success metrics.

Note this role can be based anywhere in the US (legal eligibility requirements to work in the US apply) and will be primarily working with utility partners across both Pacific and Central time zones and with majority of the Enervee team based in California.

 

What You'll Be Doing

Relationship Management

  • Managing ongoing partner relationships by prioritizing daily requests and action items with internal teams and efficiently communicating updates with partners
  • Developing long term strategic relationships with electric and gas utilities, your partners, focused on achieving higher customer engagement, energy savings and beneficial electrification through the Enervee Marketplace
  • Taking ownership of existing utility partner relationships and being the lead for onboarding of new partners
  • Working with Enervee leadership to identify and build relationships with partner senior executives to ensure alignment with the utility’s overall strategic goals

Communication & Planning

  • Creating and delivering presentations, including quarterly business reports, that translate Enervee results and utility goals into coherent and compelling stories that resonate with your partners
  • Defining KPIs and success metrics with your partners, ensuring that Enervee is meeting these objectives working across multiple internal and external teams and developing escalation plans when key objectives are not being met
  • Creating account plans working closely with Sales to map out strategic priorities, decision-makers/budget owners and renewal action plans to ensure we retain and grow our partner accounts
  • Maintaining a deep understanding of the Enervee solution and communicating with partners about the most relevant features/functionality for their specific business needs

Collaboration & Problem Solving

  • Closely collaborating with the Sales, Business Development, Product, Marketing and Regulatory teams to find opportunities across the partner organization and key budget owners for scaling impacts for your partners and delivering on their key business needs
  • Uncovering the underlying business drivers from new partner requests and identifying new solutions to improve overall satisfaction by working closely with Product, Data, Engineering and Design teams
  • Leading weekly/bi-weekly partner calls, ensuring alignment on all open requests and product updates as well as tracking towards key partner objectives
  • Working closely with Customer Support to efficiently remedy any utility customer support issues and to proactively collaborate on process optimizations
  • Creating and updating support and product materials to assist partners with understanding new product functionality, user process flows, support services and FAQs

 

Job requirements

What You Bring To The Team

You bring your passion for saving energy and having a positive impact on the environment. You are a self-starter that enjoys working remotely. You have a growth mindset and capability to learn quickly, especially around the utility regulatory drivers for energy efficiency and electrification. Your experience in a dynamic and fast-paced startup environment and ability to multi-task across many accounts and competing priorities will help you thrive in this role. You are a team player that thrives on diversity, stepping up to big challenges and getting outside your comfort zone

  • 3+ years experience managing senior client relationships for SaaS solutions with large enterprises (B2B), with a track record of retaining your accounts over multiple years and increasing net annual recurring revenue. Prior utility experience is a plus.
  • Consistent delivery of high quality customer-service and support to client base, prioritizing and managing a multitude of requests
  • Demonstrated success in building trust with multiple stakeholders, to ensure we are kept in the loop on what matters most to them and are positioned well for success
  • Understanding of digital marketing, e-commerce and web analytics
  • Adept at understanding partner needs and crafting personalized/creative solutions
  • Skilled in translating technical concepts into customer-friendly solutions
  • Mac-savvy and proficient with Trello, Looker and Google Apps
  • Ability to travel (when it is safe) to your partners for kickoffs, onsite meetings, quarterly business reviews, etc

 

Why You Will Love Being Part of Enervee

At Enervee, we believe people are our greatest asset and we want to empower our new Enterprise Customer Success Manager to help achieve our vision!

  • We celebrate diversity, encourage Innovation, work collaboratively, and practice transparency
  • Sustainability is our business model as well as our mode of operation
  • We're passionate about our partners and we genuinely appreciate them
  • We are led by an experienced leadership team committed to empowerment and passionate about professional development and growth

 

How We Care

The well-being of our employees is pivotal, and we address this through various perks and initiatives we periodically assess and enhance. We care about your present as well as your future and provide competitive compensation in addition to the following:

  • 401K retirement saving plan with an above industry average employer match
  • Every employee has a stake in our mission with our Employee Stock Option Plan
  • Comprehensive medical, dental & vision plans (100% Employer paid for employees and at 50% for Dependents) + Employer covered life and AD&D insurance + Access to health, well-being, personal development and counseling resources
  • Unrestricted PTO + Flexible work schedule + Paid Parental Leave for 12 weeks
  • Online meal delivery program for employees through GrubHub
  • Mission aligned company events, including volunteering
  • Choose your own devices program
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • LookerAnalytics
    • InVisionDesign
    • PixelmatorDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • ProductboardManagement
    • PipedriveCRM
    • MailChimpEmail
    • MandrillEmail
    • IterableEmail

Location

10000 Washington Blvd, Culver City, CA 90232

An Insider's view of Enervee

How would you describe the company’s work-life balance?

The work-life balance at Enervee is truly unparalleled and I mean that wholeheartedly. At previous companies I've worked for, there has always been almost a feeling of guilt when I needed a day or two here for personal time. However, at Enervee, it is welcomed and even encouraged. This mindset shows the value the company weighs on wellbeing.

Bryce

eCommerce Manager

How do you collaborate with other teams in the company?

Team collaboration or support is embedded in Enervee’s DNA. Therefore, my way of collaborating with my peers is by listening, understanding, and analyzing their challenges, our data team provides the support necessary to remove whatever impediments they are facing. We also rely on the expertise of others to collaborate as a group and win together

Danny

Director Data Management

What are some things you learned at the company?

Enervee has certainly taught me a lot! I've had the opportunity to wear several hats in my role and lead the teams while also being a team player. Most importantly, I've learned what it's like to work with a great group of smart people aligned to the same goals and passionate about helping our environment

Toby

Director of Product

What is your vision for the company?

In short: Efficiency for all. The founding idea of Enervee is to empower people to easily choose the most efficient products when we shop. In the US alone, we make over one billion purchases of energy-consuming products each year. We want to make sure they are all as efficient as they can be to save the planet and make our lives more sustainable.

Matthias

Cofounder & CEO

What makes someone successful on your team?

Success in the Customer Service team is giving 110% at everything you do for the customer and for the team. It's all about building trust and going the extra mile to ensure customer satisfaction. It is important to be accountable, reliable, and passionate about the work you do with your fellow teammates.

Jeralyn

Customer Service Manager

What are Enervee Perks + Benefits

Enervee Benefits Overview

Unlimited PTO, Full Health Benefits, Stock Options, Flexible WFH, Free Lunches

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
https://blog.enervee.com/what-do-hiking-kids-and-tagalog-have-in-common-93c082c8cacf
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
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