POSITION: Enterprise Account Manager

REPORTING TO: VP of Customer Success
LOCATION: Los Angeles, CA
*Please do not apply unless you are currently based in Los Angeles. Candidates who require relocation will not be considered*
THE OPPORTUNITY
Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual with Fashion Wholesale experience to provide world-class service and liaise with our growing number of enterprise brands and retailers. This individual will be responsible for retaining customers through building relationships with C-level executives, understanding health during customer lifecycle, and know how to appropriately identify and resolve sensitive customer issues.

Specifically…

• Develop long-term relationships with NuORDER enterprise and VIP brand clients (concentrated among our Top 25 biggest accounts)
• Track the development and success of our customers, referencing their goals and knowing how report back on progress and next steps. 
• Work with C-Suites at the brands to learn their company and seasonal goals, and make a playbook to support them 
• Accurately capture customer feedback and translate that into product requirements.
• Spearhead renewal conversations with customers. Uncover areas of opportunity to grow their business with NuORDER. 
• Travel onsite to customers to develop relationships and learn firsthand how they are using our product to meet their business needs.
• Work closely with the Enterprise Sales Team/Onboarding post sale to onboard new clients on NuORDER
• Become an expert on our technology solution, and how it can deliver value for marquee wholesale brands. 
• Be a champion of world-class customer service; deliver high quality customer experience at every contact point.

REQUIREMENTS/QUALIFICATIONS/PERSONAL ATTRIBUTES

• 10+ years experience working in fashion wholesale
• Experience as a buyer, working in merchandizing or planning a plus.
• Relevant experience in Account Management/Sales, SaaS/Software, e-commerce, technology start-up experience a plus. 
• EDUCATION: BA/BS Required, MBA / Graduate degree is a plus
• Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
• Experience working across/consulting C-Level executives
• Above all else, ability to think beyond the status quo with a can-do attitude and an appetite for success.

WHY NuORDER?

This is a full-time permanent position with a highly competitive compensation and benefits package.
The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry.
Locations in the fashion and entertainment capitals of the world: LA, CA and New York, NY.
Be an integral part of a Company changing the way an entire industry conducts business.

THE COMPANY: NuORDER, Inc. (www.nuorder.com)

NuORDER is the fast-growing, venture-backed startup changing the way industries do business. An enterprise-class, wholesale e-commerce application, NuORDER helps brands run their businesses in a smarter, smoother, more efficient way. NuORDER is an innovative two-way sales solution and marketplace that allows brands and retailers to conduct their wholesale business online. Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to make purchases more effectively. In short, NuORDER is e-commerce for wholesale.

Highlights

Raised $13M+ in funding from top tier investors and industry veterans.

o Upfront Ventures (www.upfront.com)
o Greycroft Partners (www.greycroft.com)
o Creative Artists Agency
o Cowboy Ventures (www.cowboy.vc)
o Rachel Zoe (www.rachelzoe.com)

In under two years the company has scaled to working with over 500+ leading bands and over 80,000 registered retailers.