E-commerce Store Manager

| Greater LA Area

Fame House, a Universal Music Group company, seeks an E-Commerce Store Manager to work across our clients' stores to ensure best-in-class e-commerce services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that's built to uniquely serve the needs of the modern music industry. Fame House's early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions:

Store Management:

  • Lead project management for several FH managed Ecommerce shops
  • Uphold positive working relationships with clients and partners
  • Oversee the setup and launch of new client stores and products
  • Update and maintain products, descriptions, images, etc. within the backend of the E-Commerce platform
  • Ensure the store front end merchandising, taxonomy, and functionality are optimized for customer experience
  • Execute the timely and successful distribution of digital music
  • Collaborate with the customer service team to actively communicate relevant store information to provide an excellent customer experience

Logistics and Order Management:

  • Monitor inventory levels and coordinate product restocks as needed
  • Communicate with vendors and production partners for packing & tracking to ensure timely and accurate receipt of product
  • Coordinate the successful execution of shipping methods
  • Oversee comp shipment requests
  • Work with the FH fulfillment team and several warehouses to ensure timely, effective product delivery
  • Work effectively with the customer service team any expected issues (i.e. quality, delays, etc.) to ensure they are properly equipped to handle in-bound requests

Reporting:

  • Analyze weekly inventory and sales reports and provide to clients as needed
  • Use inventory and sales reports to make recommendations to drive revenue for clients
  • Monitor chart reporting for album scans
  • Evaluate reports in data warehouse in order to investigate and resolve order/fulfillment issues

Job Requirements:

Skills/Abilities:

  • Extremely detail oriented and highly organized
  • Intermediate knowledge of inventory and sales reporting
  • Strong retail math and analytical skills
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Experience or knowledge of various e-commerce platforms including Shopify and Magento
  • Strong written and verbal communication skills
  • Works well with a team
  • Able to meet tight timelines and strict deadlines
  • Ability to effectively manage multiple projects and tasks simultaneously
  • Easily adjusts to shifting priorities
  • Trustworthy with sensitive information
  • Photoshop experience is preferred
  • Knowledge of HTML, Java, Ruby, & CSS is a plus
  • Must be available to accommodate business needs outside of standard operating hours.

Experience:

  • 2-3 years' experience in merchandising, project management, E-Commerce, logistics/supply chain, music business, or related field required

Education:

  • Bachelor's degree in business, merchandising, or a related field

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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