E-Commerce Logistics Manager

| Greater LA Area
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We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

The E-Commerce Logistics Manager works to implement, manage, and maintain efficient logistic operations, tracking workflow systems to ensure a timely delivery and communication of all projects from inception to fulfillment. E-Commerce Logistics Manager reports to the Director or Logistics and will play a key role in helping to develop and maintain Universal Music Group's E-commerce process.

How you'll CREATE:

  • Oversee e-commerce order processing and inventory fulfilment for select roster of stores
  • Monitor inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines
  • Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch
  • Work with internal fulfillment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations
  • Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved
  • Work closely with partners, including warehouses, to streamline communication and drive process and quality
  • Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement
  • Liaise with customer service teams to proactively approach projects pre and post fulfillment, insuring they have the latest details to work from to provide exemplary customer experiences
  • Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
  • Proactively identify operational problems, project-related issues, changes, variances and contingencies that may arise; facilitate problem resolution with appropriate parties
  • Forecast and project inventory levels, submitting purchase orders recommendations to satisfy back-ordered units and replenishment reorders
  • Implement shipping rate card configurations into store platform as needed

Bring your VIBE:

  • 2-5 years of experience working e-commerce
  • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
  • Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
  • Identify and set priorities which accurately reflect the relative importance of job responsibilities and department initiatives
  • Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.
  • Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
  • Extremely detail oriented and organized.
  • Strong working knowledge of Product, Inventory and Order management systems
  • Strong math and analytical skills
  • Proficient in Excel & Microsoft Office
  • Very strong communication skills
  • Ability to work independently and follow through on assignments with minimal direction

Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, "Gift Week", Summer Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package
  • Pet Insurance, plus much more!

 Universal Music Group is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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