Drayage Dispatcher at NEXT Trucking

| El Segundo
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About NEXT Trucking:
Headquartered in “Silicon Beach” El Segundo, CA -- NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion-dollar puzzle and offer painless freight.
 
Armed with experienced professionals from Amazon, Google, Facebook, Snap, and Salesforce, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.
 
We are passionate entrepreneurs, creative thinkers, and decision-makers who will transform the freight transportation industry with modern technology. We create delightful product experiences that enables freight to move effortlessly, solving complex problems for our shippers and carriers.  We collaborate with some of the best designers, engineers, and business partners to achieve our goals.
 
Are you NEXT?
 
About the Role:
As the Drayage Dispatcher you’ll ensure the timely and proper delivery of Containers. You’ll work with Owner Operator’s and 3rd party fleets to deliver loads and coordinate with Operations Specialists on any exceptions. Maintaining accurate data, tracking and tracing loads using mobile application and GPS data, maximizing driver satisfaction and efficiency is a priority for you.
What You'll Do:
  • Assign drivers to loads according to delivery plans in order to maximize efficiency, customer satisfaction, and driver opportunity
  • Manage delivery exceptions to speedy resolution
  • Answer a high level of inbound calls to assist 3rd party carrier load exceptions
  • Ensure that drivers are using the mobile application for track & trace as well as upload of load-related documents
  • Troubleshoot and coach third party carriers on using the NEXT Trucking app
  • Ensure accurate routing data of all assigned containers within the TMS
  • Work closely with the asset team on closing any coverage gaps
  • Work with Yard Management team on inbound/outbound scheduling for optimal yard efficiency
  • Work with Operations Specialists to determine the itinerary for approved shipments 
  • Provide support for the preparation and clearance of import shipments
  • Guide and help drivers' problem solve and resolute drivers' contact issues (primarily via text, phone or e-mail) in a timely and appropriate manner
  • Anticipate, identify, and resolve problems that delay the release or delivery of cargo
  • Continuously improve operational processes to gain efficiencies and reduce issues
  • Other duties as assigned
What You'll Need to Have:
  • High School diploma/equivalent, Bachelor's degree preferred
  • Must be okay with working night shift
  • A minimum of 2 years hands-on Dispatch experience 
  • Understanding of applicable regulations including areas of safety and commercial driver HOS
  • Demonstrated ability to perform with grace under pressure
  • Multi-tasking skills in a fast-moving and changing environment
  • Excellent written and verbal communications
  • Experience with industry-standard TMS systems as well as Microsoft productivity software, google suite a plus
  • Passion for technology 
     
What You'll Receive:
  • Competitive Salary
  • Full Medical, Dental, and Vision benefits 
  • 401k w/company match
  • Vacation and holidays 
  • Fun perks: open office, dog-friendly 
  • Join a rapidly growing technology company disrupting the trucking industry
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“If I were to describe the vibe in one word it would be grit. Everyone here comes into the office ready to learn and band together to solve the complex problems that our drivers face everyday.”

Steven

Senior Product Manager

What's the biggest problem your team is solving?

“The challenges truck drivers face, are the challenges we are dead set on solving. For far too long, drivers have been forced to deal with the inefficiencies of an archaic, tech-devoid industry. We exist to give drivers the tools to manage their workday, exceed their income goals, and run and grow their business efficiently."

Roy

Product Marketer

What are some things you learned at the company?

"I’ve been able to hone my coding skills while working with a multi-national team to achieve success in the logistics industry."

David

Accounting Operations Manager

What is your vision for the company?

"We are committed to a greener future, using technology to limit idling and deadhead in order to reduce carbon emissions at the Ports of LA and LB."

Ashley

Director of Product Management

What makes someone successful on your team?

"If you want to solve insanely complex design problems in the logistics industry, this is the place! As product design team grows, we are looking for individuals who wear different hats- you are capable of zooming out to get a big picture view of the entire process, and doesn't scared of rolling up the sleeve and dive into some messy details."

Michelle

Senior Product Designer

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Company trips

Culture
Friends outside of work
Intracompany committees
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
NEXT's management team is as diverse as our staff and our focus on continuous improvement of our D&I initiatives
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fitness Subsidies
NEXT's offers discounted gym membership.
Professional Development Benefits
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