Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform that enables us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including SoftBank, Sequoia, Atomico and GV (formerly Google Ventures). We have 500+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!

At Clutter, we're fortunate to be providing a consumer value proposition that people love and one that makes economic sense - a true product/market fit that few startups ever find. To deliver on our promise to consumers, team members and investors, we're focused on hiring, training and retaining exceptional individuals. This means that we have a very thorough interview process and maintain high performance expectations, but we'll always be transparent with you and respectful of your time.

The Opportunity:

Clutter’s operations team has built an outstanding centralized support experience for our movers, drivers, warehouse team, operations leaders and customers. We are looking for an adaptive Customer Service Dispatcher to work cross-functionally with our top-notch Care and Operations teams, maximize labor utilization and maintain a high level of quality of service to our customers. This is a full-time position that is based out of our office in the Fox Hills area of Los Angeles, near LAX.

What You Get: 

• $22/hr starting pay
• Health, vision and dental benefits for you and your family
• Paid Time Off (PTO)
• Stock Options - Own a piece of this Google-backed tech start-up
• Daily catered lunches
• Flexible Schedules - Start times vary from 4:00am to 8:00am

As a Dispatch Specialist - you will:

• Become the resident expert on Clutter’s platform and operations
• Provide timely solutions in an extremely fast-paced environment
• Manage dispatching and know status of all assigned jobs
• Troubleshoot issues that arise in the field, warehouse and on the road
• Develop open, efficient two-way communication with drivers and operations stakeholders
• Manage high volume requests in a call center environment

Requirements

• Bachelor’s degree required; startup/call center experience a plus
• Minimum 1 year of dispatch, operations, or logistics experience required
• Weekend availability required
• Direct, concise communication and sound listening skills
• Consistent track record of success
• Proven ability to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
• Self-starter with flexibility to work in a fast-paced environment with ambiguous situations
• Bilingual English and Spanish proficiency a plus