Director, US Operations - iHerb Logistics at iHerb

| Pasadena
Sorry, this job was removed at 4:16 a.m. (PST) on Friday, October 23, 2020
Find out who's hiring in Los Angeles.
See all Operations jobs in Los Angeles

Job Summary:

Supporting the goals and visions of the COO of iHerb Logistics LLC, this position shall be responsible for establishing, expanding, and continuously enhancing the US delivery, US trucking, and Ocean import and export operations while leading and developing its team members. Aiming to maximize iHerb Logistics’ US and Ocean business growth and profitability, the Director of US Operations executes short and long term initiatives and processes to optimize workflow, including the submission, review, and implementations to control budget spending, labor efficiency, material efficiency, workflow efficiencies, and new areas of technology and customer service efficiency. This position shall coordinate with various internal and external parties to ensure iHerb Logistics maintains a best in the class logistical functions and results. The ability to provide the company with a strategic vision in scaling through automation and executing such vision is anticipated.

Job Expectations:

  • Advise the COO on key planning issues and make recommendations on important business decisions, strategic planning, and resource allocation
  • Build out the US Delivery Sort Centers and establish operational processes/ process improvement initiatives
  • Ensure quality control of all facility output as it pertains to customer satisfaction and delivery of services
  • Establish reporting systems to monitor performance and budget for weekly review sessions with the COO
  • Direct facility operations to meet budget and other financial goals
  • Direct short-term and long-range planning and budget development to support strategic business goals
  • Keep abreast with ocean import and export rules and regulations
  • Manage logistics vendor relationships and contracts
  • Maintain knowledge of latest and relevant legislation, political situations and other factors that could affect the US warehouse operations, US trucking industry, and the ocean shipping industry
  • Conduct regular meetings with department heads to ensure that priorities are clear, and coordination is good
  • Ensure activities comply with organizational requirements for quality management, legal stipulations, and general duty of care
  • Facilitate resolution of issues between departments
  • Take charge in high-priority crises
  • Establish the performance goals, allocate resources, and assess policies for the management team
  • Demonstrate successful execution of business strategies for company products and services
  • Guide development of organization through high growth as well as stable growth phases
  • Direct and participate in acquisition and growth/expansion activities to support overall business objectives and plans
  • Develop, establish, and direct execution of operating policies to support overall company policies and objectives

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

  • Excellent end to end project management skills
  • Excellent interpersonal, communications, public speaking, and presentation skills
  • Solid working knowledge of e-Commerce operations, budgeting, customer service, IT, business development, and strategic planning
  • Ability to generate respect and trust from peer groups, support staff and external constituencies
  • Ability to lead, plan and manage change
  • Must be able to travel
  • Strong grasp of business strategy and ability to prioritize opportunities
  • Demonstrated success in managing and developing direct reports
  • Critical thinker, strong at problem solving
  • Excellent process improvement capability
  • Intellectually savvy – ability to translate conceptual ideas and concepts to practical use

Equipment Knowledge:

  • Knowledge of Microsoft Word, Excel, and PowerPoint required
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

  • Generally requires a minimum of five (5) years of delivery operations such as hub, sort center, or delivery operations management.

Education Requirements:

  • Bachelor’s Degree in Business Management or related field preferred, or a combination of education and equivalent work experience.

Please Note: At this time we are not offering any employer-sponsored work authorization. ​

#LI-AE1

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • IterableCRM
    • IterableEmail
    • Google AnalyticsLead Gen
    • Google Data StudioLead Gen
    • TableauLead Gen

Location

Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Chris

Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."

Sara

Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

Al

Director of Software Development & Platform (SCS)

What makes someone successful on your team?

"Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit — this flexibility allows us to create learning materials that are engaging and interesting."

Nina

Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
Starting in 2021, iHerb will cover 100% of the monthly costs associated with Blue Shield's health plans. Through the end of 2020, iHerb contributes up to 80% of the associated costs.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
More Jobs at iHerb36 open jobs
All Jobs
Finance
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Product
new
Orange County
Project Mgmt
new
Orange County
Developer
new
Orange County
HR
new
Orange County
Marketing
new
Pasadena
Developer
new
Orange County
Developer
new
Orange County
Finance
new
Orange County
Developer
new
Orange County
Operations
new
Orange County
Operations
new
Pasadena
Operations
new
Pasadena
Developer
new
Orange County
Developer
new
Orange County
Developer
new
Orange County
Operations
new
Orange County
Developer
new
Orange County
Operations
new
Pasadena
Operations
new
Orange County
HR
new
Pasadena
Operations
new
Orange County
Project Mgmt
new
Orange County
Finance
new
Orange County
Developer
new
Orange County
Developer
new
Orange County
Operations
new
Pasadena
Project Mgmt
new
Pasadena
Project Mgmt
new
Pasadena
Project Mgmt
new
Pasadena