Director, Strategy and Operations (Better Real Estate)

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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion.  We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

A Better Opportunity:

Better is seeking a Director to oversee Strategy & Operations for our real estate agent business, Better Real Estate (BRE). While our HQ is based in NYC, please note that location for this position is flexible. We welcome applicants across geographic locations!

BRE simplifies the home buying journey by matching our customers with best-in-class real estate agents who provide ongoing guidance throughout the home search phase, queing up a seamless loan process. Proven to be an integral partner to our borrowers, customer  interest in Better's real estate offering has grown >10x since January of 2019. As such, the continuous growth of BRE has become an integral part of our growth strategy and is a key objective for scale through 2021. Better is dedicated to ensuring that every borrower is paired with an agent whose approach aligns with their respective needs.

The Director, Strategy & Operations will play a critical role in managing BRE's scaling process by contributing to and taking ownership of a variety of initiatives. As an early member of this business, this hire will be deeply involved in shaping the strategy and operations for our real estate offering. This individual will act as a thought partner to the GM of Better Real Estate on strategic planning and execution.

Responsibilities Include:

  • Act as a key stakeholder and leader within Operations & Insights, the analytical arm of Better's revenue-generating machine
  • Assume oversight of strategy & operations for BRE; build and scale a rapidly evolving line of business and team
  • Monitor our external environment (e.g., market conditions, competitive pressures, regulatory landscape) and derive implications for the business
  • Drive alignment on priorities across key business functions, including sales, operations, marketing and product strategy
  • Lead end-to-end execution on major real estate initiatives (past examples include: implementing nationwide real estate agent distribution network; building out first-of-its-kind customer and agent outreach team; designing multi-channel customer outreach strategy)
  • Manage and scale a team of ~5 strategy & operations generalists

About You:

  • You have 6+ years of experience in management consulting at a top-tier firm, and in-house experience in a strategic/operations role. Your management consulting experience should include at least 1 year spent as an Engagement Manager
  • You are a strong leader with a proven track record building and scaling teams
  • You are both a strategist and an executor with ability to operate at a high level, but also feel comfortable getting in the weeds
  • You are action oriented and bring a strong sense of practicality to your execution approach
  • You have robust skills in data analysis (SQL experience strongly preferred) + modeling, as well slide writing + presentation
  • You have worked within a high-growth company and have tangible experience building something from the ground up
  • You have strong communication and interpersonal skills with the ability to collaborate cross-functionally and with people of various backgrounds and levels of seniority 
  • You are highly adaptable with the ability to thrive in ambiguous or uncertain environments

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

  • Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust wellbeing offerings that allow you  unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

5 Park Plaza, Irvine, CA 92662

An Insider's view of Better.com

How would you describe the company’s work-life balance?

The work life balance here at better is great! My schedule is always consistent and my management team is very flexible when time off is needed. Having unlimited paid time off is very helpful when you need a personal day, time off for a holiday or just need some time for vacation.

Jessica Mendez

Processing Expert

What does your typical day look like?

As a Loan Consultant Associate, I communicate with borrowers daily to guide them through the biggest transaction of their lives- their mortgage transaction! This includes going over their application, rate options, and ensuring they’re familiar with the Better process. I ensure that all my borrowers feel taken care of and at ease with the process.

Mak Bonakdar

Loan Consultant Associate

What makes someone successful on your team?

Borrower-Centric Mindset! Closers need to be able to connect with the borrowers and help guide them through the conclusion of this transaction which for most people is one of the largest transactions of their lives.
Creative Problem Solvers- Closers need to think outside the box to solve issues and get the file closed.

Derek Steel-Waas

Closing Expert Manager

What’s the vibe like in the office?

Our office vibe is really warm and inviting. We have lunch together, do happy hours in the office, and celebrate birthdays!
Our open office space allows for a lot of interdepartmental collaboration and everyone is always willing to help each other out. I feel lucky to say that I can truly call my coworkers my work family!

Anna Anthony

Client Success Manager

What are Better.com Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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