Director of Risk Management & Asset Protection at sweetgreen

| Culver City
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About sweetgreen:

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

POSITION SUMMARY

The Director of Risk Management & Asset Protection is responsible for the development and administration of strategies, policies and procedures that contribute to effective protection and loss reduction programs while maintaining expense controls.  This position will oversee risk management, crisis response, safety, and asset protection for sweetgreen restaurants and support facilities. Responsible for design and implementation of security measures for the protection of company safety and assets.

LOCATION AND TRAVEL

  • LA required
  • Position will require multi-state travel up to 50% of the time

ESSENTIAL ACTIVITIES

You may perform any or all of the following duties in the areas of risk management, loss prevention, safety and crisis management. The role will be primarily focused on risk management and loss prevention, including managing a business continuity program, but the role will also encompass leading our crisis management team with various stakeholders. 

  • Develop, maintain and implement risk, safety and crisis management and loss prevention operating strategies, policies and procedures that meet or exceed industry “best practices” in order to reduce exposure, improve security and increase profitability.
  • Facilitate a risk and control self-assessment process, and work with control owners as required and lead/participate in testing of key controls.
  • Conduct trend analysis and regular root-cause assessments of recent incidents with key stakeholders, including restaurant operators, and determine relevant next steps to mitigate similar incidents in the future.
  • Manage sweetgreen’s insurance program, including renewals and claim management.
  • Develop a training program regarding safety, risk and crisis management and loss prevention as well a system of regular reporting on relevant risk and safety related metrics and data  in order to strengthen the culture, process, and documentation related to these initiatives.
  • Responsible for selecting and managing various third party vendors to implement loss prevention strategies at company operated locations.
  • Build a network of systems & tools to help sweetgreen anticipate and decision on emerging threats to our business, brand reputation, or the sweetgreen community at large.
  • Lead the business continuity program, including developing business continuity and disaster recovery plans and developing a business continuity governance framework (e.g. Charter, policies, operating structure, monthly Business Continuity Committee agenda, standards and guidelines), and working cross functionally with various internal and external stakeholders to ensure the success and effectiveness of the BC Program.
  • Facilitate the development, exercising and maintenance of response, recovery and restoration plans to deal with a broad range of emerging or newly recognized risks that could cause disruptions in business operations. These risks include, but are not limited to, weather-related events, fires, pandemics, terrorist acts, criminal acts, or political or social turmoil.
  • Establish process and systems to enable fast first response times to emergencies + incidents.
  • During a crisis, coordinate all necessary and appropriate functions across the company, including but not limited to stakeholders in Operations, Food Safety, PR, Brand, Legal and IT. Facilitating cross-functional decision-making and approval of all internal and external communications related to the issue.

What you’ll bring to the table:

  • You are an excellent communicator and an even better listener. 
  • You are a strategic thinker who will plan ahead to avoid crises in the future, but also be able to act quickly when an inevitable crisis hits
  • You are comfortable and confident in presenting on your plans to senior management and ultimately the Board of Directors
  • You are both a doer but also a facilitator and a cross-functional consensus builder 
  • You thrive under a fast-paced environment and are not fazed by the nature of high-pressure incidents. 
  • You can identify a problem, immediate next steps, and the complementary long-term solution—running both in parallel against aggressive deadlines.
  • Passion for helping people and furthering the sweetgreen mission  

Your Qualifications:

  • 7-10+ years in Asset Protection/Risk Management field, previous management experience is required
  • Experience working at a national restaurant and/or retail chain with 100+ locations is a strong plus
  • Proven-track record managing/implementing risk, safety, crisis and business continuity plans and managing crisis response incidents
  • Excellent written and verbal communication + presentation skills
  • Ability to identify viable operational process improvements with metrics and risk analysis, implementing changes in systems and procedures
  • Position requires the ability to analyze complex variable situations and identify appropriate courses of action that align with city, state and federal laws or guidelines, in addition to the company business operations. The position requires excellent planning, prioritizing, attention to detail and the ability to work unsupervised and directly communicate with multiple levels of the organization and state and federal agencies. Ability to use independent thinking and professional judgment with shifting business priorities.
  • Position requires 24/7 availability for incident response through an established on-call rotation 

What you'll get:

  • Competitive pay + bonus plan granted based on performance 
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag
  • Complimentary sweetgreen

Come join the sweetlife!

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • GrailsLanguages
    • GraphQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

Location

Our office is positioned in the centerpiece for LA's newest creative generation, PLATFORM and directly across the street from the Metro Station.

What are sweetgreen Perks + Benefits

sweetgreen Benefits Overview

sweetgreen is committed to offering a benefit package with flexibility and options to help you live your sweetlife. Our suite of benefits includes the core options of medical, dental, and vision as well as other voluntary benefit options to help you create the benefit package that best meets the needs of you and your family.

We believe that our employees are the most important ingredients in our restaurants and aim to support you throughout your journey at sweetgreen. FAMILY FUND

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 5 months of parental leave for the primary caretaker. We believe in fully supporting new parents.
Flexible Work Schedule
sweetgreen provides employees with a flexible work schedule that includes flexible start and end times. Do what you love on *and* off the clock.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees Give back with 5 paid volunteering hours per year.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Sweetgreen has partnered with Classpass to offer a different kind of gym membership. All benefits-eligible employees receive a subsidy per month to use towards your membership.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
sweetgreen hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

FAMILY FUND

The family fund provides emergency financial aid to employees experiencing financial hardship caused by catastrophic events outside of your control, like a natural disaster or life altering personal crisis.

Every person in the sweetgreen family can elect to donate part of their paycheck to the family fund pool of money. This is the money that will be distributed to individuals who apply for funds that will help them cope with an unfortunate situation.

With your continued support, we can truly make an impact in the lives of our sweetgreen family members who are experiencing hardship.

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