Director, Product Management - Operations and Concept

The Ops+Concept Tech Product group at sweetgreen is responsible for the Operating Platform needed to execute Ops and Concept strategies, driving the technology roadmap with internal stakeholders and across our partner ecosystem.

sweetgreen’s true product is our delicious real food and our Concept team’s vision for SG experiences, all brought to life by our Restaurant Operations teams. Our Ops+Concept Tech Product group prioritizes and drives the technology solutions needed to scale these experiences and reach more people. 

Many of these solutions are in service of our Head Coaches and Team Members to operate our restaurants productively, manage the food journey, and deliver on customer expectations across our omni-channel business. As an example, we are in the process of converting all food prep management tools to real-time digital applications so that our team members prepare just the right amount of cold and hot foods at the right time to meet customer demand and minimize food waste. As another example, in managing our teams Head Coaches leverage off-the-shelf Scheduling tools, but with labor model guidance and feedback loops to improve team productivity. These solutions should improve the lives and work of our Head Coaches and Team Members.

Other platform solutions needed are for effectively managing the supporting infrastructure of our local supply chain, sustainability initiatives, restaurant planning, and regional and seasonal menus. Master Data Management platforms and integrated Forecasting models are core to scaling our local supply chain and menu. 

Collectively all of these solutions simplify operations of our business and enable us to scale. 

Responsibilities

The Director, Product Management is the leader of this small technology product and solutions team. The Director collaborates with Business leaders across our Ops Innovation + Services, Operations, Customer Experience, Culinary + Food Safety, Supply Chain, and Store Development teams to map out stakeholder needs and solutions required for scaling our business. 

Working with our Technology group, the Ops+Concept Tech Product group effectively translates these opportunities into ROI analyses, build/buy strategies, technology roadmaps, product requirements, solution delivery, new product testing, and execution to ROI goals. 

Where partners are leveraged, the Director manages RFPs and partner selection, partners with our Business Development lead to negotiate contracts and renewals, builds strong partner relationships, and drives a collaborative roadmap against SG’s solution needs. 

The Director collaborates with our sgTech leads – Software, Hardware, Architecture, and Program Management – to plan and oversee delivery of internally developed solutions as well as requirements for successful systems and data integration of partner solutions.  

All of this work ladders up to execution against our Ops and Concept strategies and business roadmaps, making it easier to manage and lead our restaurants, translating our operating model into new locations and markets, and enabling scalable growth.

Qualifications

• 10-15 years of experience, with exposure across product management, partner solutions management, and business strategy development and execution
• Industry experience in omni-channel retail, restaurants / restaurant technology, grocery / grocery tech, software, logistics or supply chain desired
• Experience both in bringing internally developed technology solutions to market as well as partner solutions, overseeing a partner platform ecosystem
• Heavily execution-oriented – a hands-on contributor who is also able to motivate cross-functional teams to common goals and outcomes
• A good listener to market and stakeholder needs, able to translate needs into solution requirements and delivery roadmaps
• A systems thinker who can break down problems into actionable workstreams, analyze potential market solutions, and manage interdependent needs and roadmaps
• Track record of strong collaboration with engineering teams and partners for delivering to customer and end-user needs and delivering ROI
• Curious, ever-learning, and comfortable testing and optimizing to the right solution

What you'll get

• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k; company match of 50% up to 3% of employee contribution
• 5 months paid family leave; we believe in fully supporting new parents
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.