Director of Operations at StackCommerce

| Venice
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Who We Are:

StackCommerce is the leading product discovery platform for publishers and brands. Our award-winning solution allows users to discover and purchase products on the publisher sites they visit daily. We provide 2,500+ merchants and retailers with unmatched exposure through product listings and shoppable articles. For publishers, we power white-labeled ecommerce shops with on-site checkout for readers. We’ve helped over 1,000 publishers monetize with commerce, including Yahoo!, CNN, Hearst, Mashable, NY Post, TMZ, MarketWatch, and more. 

The Role:

We are seeking a results-driven, innovative and passionate leader to serve in the role of Director of Operations. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package, while maintaining the highest standards of quality and craftsmanship.

The primary objectives of this position are to design, improve and manage the operations processes and team to deliver an exceptional product, efficiently. Leveraging robust analytical skills and your experience in operations, you will focus on improving and scaling our day to day operations as we expand our reach. Ideally, you have worked with and understand the full product cycle including order management, vendor management, logistics, inventory, fulfillment, and customer support. You have also demonstrated a capability of building and improving upon systems and processes. A strong focus on root cause analysis and manipulating and analyzing data to drive business decisions is essential, as is prior experience analyzing productivity metrics and using data to allocate resources.

The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals as well as our business goals.

What You'll Do:

  • Develop and track KPIs to measure and manage operational efficiencies, vendor performance, cost improvements, team productivity, and product quality.
  • Use data to analyze operational problems and make recommendations for continuous improvement.
  • Ensure process and team scalability, cost effectiveness and overall process efficiency.
  • Promote a culture of high performance and continuous improvement with a commitment to quality and automating basic processes.
  • Work closely as a senior member of the operations leadership team to contribute to the development and implementation of organizational strategies, policies, and practices.
  • Analyze, formulate and implement systems, infrastructure, policies and procedures to ensure smooth operation of business. Continually improve and automate systems.
  • As needed, recruit, hire and develop a strong team to meet company objectives.
  • Manage one or more specific functions (based on previous experience) to empower individuals and help solve day to day problems properly allocating tasks and resources to ensure general operations run smoothly. Act as an individual contributor when necessary.
  • Communicate with and manage vendors to support company objectives and build long term partnerships.
  • Ensure all aspects of the supply chain are well developed and maintained to ensure a superior customer experience, timeliness and a high level of efficiency.
  • Coordinate with Product and Engineering on contact resolution and product enhancements

 What You'll Bring:

  • 7-10 years of Operations Management experience with inventory/ supply chain/ production in a product, retail, or ecommerce environment
  • Bachelor’s degree in Business, Operations, Supply Chain or Economics preferred
  • Experience with Salesforce, Zendesk, and Looker preferred  
  • Highly analytical and efficient in manipulating, presenting, and drawing insights
  • Experience with outsourced operations including domestic and international fulfillment, dropshipping, managing manufacturing and supply chain vendors, and logistics is a plus
  • Highly organized with focus on execution, problem solving, and improving processes
  • Exceptional time management skills and accountability
  • Ability to think critically and adapt quickly in a flexible environment
  • Demonstrated abilities to lead a team and to collaborate with other leaders within a fast-paced startup environment
  • Entrepreneurial spirit / self-starter

What to Expect: 

  • Intro Call: You’ll hop on a quick call with the hiring manager so we can get to know you better — and you can learn a little more about the role. 
  • Follow-Up Call: Chat with the Team Lead to get a broader picture of StackCommerce.
  • Technical Interview: We send over a quick exercise that challenges you to solve a problem in real time. Get a feel for what you’ll be doing on a daily basis!
  • Remote-Team Interview: You’ll be meeting with 5-6 team members on a video call. This is your chance to ask questions and see who this role interacts with on a daily basis.
  • Final Video Call: This is a great opportunity to get to know our COO or CEO over video. 
  • Offer: We send over an offer and you (hopefully) accept! Welcome to Stack!

Benefits + Perks:

As a company, we have a lot to offer for the right candidate:

    • Competitive Compensation Package: Equity, 401(k) & Health Insurance
    • Dream Setup: MacBook + 27” Thunderbolt display with any bells and whistles you need
    • Super Flex Time: Run errands as needed, just get your stuff done
    • Unlimited Vacation: Take time to unwind
    • Learning Budget: Dollars towards eLearning courses, eBooks, and more
    • WFH Office: Home office stipend and internet dollars to set you up for success
    • Events: Weekly happy hours, company trips, team bonding budgets, quarterly company “Hack Days”, monthly birthday celebrations, and team culture events (even while remote!)
    • When We’re Back at the Office:
      • Location: Our office is on the beach in Venice…take a jog to clear your mind!
      • Free Food/Drinks: Stocked cabinets and fridge at your disposal 

Stack Highlights:

By the numbers...

  • We’ve paid our publisher and merchant partners $150+ million and counting!
  • We’ve been a profitable business from day 1.
  • We work with 1k+ media publishers including Mashable, TMZ, CNN, NY Post, & others.
  • We’ve been a ‘BuiltinLA Best Place to Work in LA’ for 2 years straight.
  • We’re currently a fully-remote team with 110 teammates. Are you next?

StackCommerce is an equal-opportunity employer and all qualified applicants will receive equal consideration. If you’re passionate about your work, we’d love to hear from you! 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
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Location

Venice, CA

An Insider's view of StackCommerce

What’s the vibe like in the office?

HUSTLE vibes. Everyone here is constantly pushing themselves and the team to do better and work smarter. We have incredibly talented, driven, creative and hardworking people here. One can't help but to rise up to the challenge, learn more and be part of it.

Helen

Customer Support

What's the biggest problem your team is solving?

All businesses need one thing to thrive: customers. But one of the biggest problems is getting them. That’s where my partnerships team comes into play. We help the product makers of the world get new customers in a way that’s never been done before and we're pretty darn good at it!

Mark

Vendor Partnerships

How has your career grown since starting at the company?

Within my first few weeks at Stack, I was already working on projects that aggressively pushed my skillset into new areas. Now half a year in, I already feel far more well-rounded as a developer because of the small team and lack of organizational boundaries. This allowed me to try new roles and be a decision-maker on projects that have huge impact

Alex

Software Engineer

What unique initiatives do you have that encourage innovation?

One of my favorite initiatives is Hack Day when we ditch our daily tasks in favor of pursuing an out-of-the-box idea or product to improve the business. It’s a really fun event, and we’ve seen some of our most successful products come out of it! We also offer a $500/yr learning stipend to encourage the team to pursue new skills and personal growth.

Josh

Founder & CEO

What are some social events your company does?

We have a pretty full events calendar: Weekly Happy Hours, External Happy Hours, TedX Style "Stack Speaker Series," Hack Days, Beach Volleyball, Yoga, 3x3 Basketball Tournament, Company Cruise, Company Olympics, Annual Dodgers Game, Company Offsite, Company Anniversary Party, Annual White Elephant, Cook-Offs, Holiday Party, and more!

Kerry

People Operations

What are StackCommerce Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Salary, Equity, 401(k) & Health Insurance. Unlimited Vacation: Flexible schedule. Allowances: Stack Coupons (buy items at cost), $500 towards eLearning, monthly Book allowance, and parking reimbursement. Free Food & Drinks: Stocked cabinets and fridge for breakfast, lunch and snacks. Location: Our office is on the beach in Venice. Equipment: MacBook + 27” thunderbolt display, plus all of the beach equipment needed to enjoy all that Venice has to offer (bikes, surf boards, basketballs, volleyballs, corn hole, etc.). Events: Annual Company Cruise, Annual Stack Olympics, Annual Dodgers Game, Annual hosted White Elephant, Holiday parties, Monthly Birthday Parties, Monthly "External" Happy Hours, weekly internal Happy Hours and much more! Dogs: Stack is a dog friendly office and is very proud of all of our furry stackers!

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