Introducing the Zero Deposit. Renters pay a low monthly fee starting at $19 that insures the property for up to 6x rent. Renters save thousands of dollars at move-in, while properties convert more leases with better protection.

Our mission is to help the world find “home.” Powered by insurance and technology, we’re reinventing the way renters and properties transact—making it faster, simpler, and more cost-effective.

LeaseLock is rapidly growing, already protecting over 1,000,000 apartment homes. LeaseLock is venture-backed by leading financial, insurance, and real estate funds including American Family Ventures, Clocktower Technology Ventures, and 500 Startups.

We’re passionate about our mission and are looking for exceptionally talented people to join our team. If you are smart, dynamic, and energized to join a high-growth startup disrupting the $1 trillion real estate market with an innovative new product—let’s chat!

Position Summary

LeaseLock is seeking a Director, Operations to join our rapidly growing team. Reporting to the COO, the DO (Director, Operations) is responsible for the overall success of onboarding and ongoing implementation of the core product for dedicated accounts. The DO is a team player who effectively integrates, motivates and builds relationships with cross-functional team members, key stakeholders, executives, and other individuals or organizations involved with the implementation. The DO demonstrates the ability to understand the operating styles of others as well as client relationships, team dynamics, and adjusts behavior accordingly to succeed. The DO recognizes environmental or cultural nuances and adapts.

As the Director, Operations you will work in close partnership with LeaseLock Account Management, Risk, Product, and Engineering teams. You will be responsible for strategically planning and executing all new account launches which include technical system setup and operational process implementation. You will ensure status, risks, open issues and decisions are tracked and all stakeholders are informed in a timely manner. The DO will drive creation of internal best practices, methodologies, templates, and tools for standardization of new account implementation.

Responsibilities

Project management across all new LeaseLock accounts
Create, manage and proactively maintain a Project Tracker for each onboarding initiative
Track project activities and schedule regular project tracker reports for client
Organize and lead regular internal and external meetings to review project tracker, provide status updates and identify & resolve issues
Clearly communicate with client and stakeholders on status of all projects
Work directly with Account Management, Product, Engineering and other functional teams in LeaseLock to ensure timely delivery of launch implementation
Create documentation for new system integration and operational policies to enrich team knowledge base and standardize implementation
Actively look for ways to improve process efficiencies and effectiveness
Collaborate with Account Management to identify key client initiatives and implement strategic solutions to meet needs

Requirements

5+ years of experience in a client-facing professional services or consulting role. Experience with SaaS/enterprise platform deployments highly preferred.
2+ years of management experience with direct reports
Strong product and process requirements gathering and discovery skills
Significant experience in developing and managing complex project plans
Experience communicating and presenting to executive-level audiences
Ability to clearly communicate technical and business concepts to non-technical audiences
Ability to grasp product and technical knowledge quickly
Experience with JIRA and Project Management tools similar to Smartsheet, Basecamp, Wrike or others a plus

Preferred Qualifications

Strong consultative sales skills, relationship building, and customer services skills
Strong expertise of multifamily software platforms (RealPage, Yardi, Entrata)
Experience with multifamily operations and processes
Demonstrated ability to understand and be comfortable with technical product offerings
Strong leadership, mentorship, management and career development skills and experience

Benefits

Accelerate your career with high visibility role in a fast-growth startup
Report directly to C-Level / founding team
Aggressive performance bonus compensation plan
Initiatives will have a direct impact on the performance of the company
Office is located four blocks from the beach in sunny Marina del Rey
Extra Credit: Food for thought http://bit.ly/11ofvp5

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Director, Operations

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