The company 

Metropolis develops advanced computer vision and machine learning technology that make mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

Director of Operations, Los Angeles

Our expanding company is seeking to hire a Director of Operations, Los Angeles to join our talented team. Reporting to the Head of Operations, the Director of Operations will own all local operations, facilities and field staff. As the senior leader for a portfolio of diverse parking operations, you will hire, train, develop, and retain a large staff, maintain parking infrastructure and facilities, all while efficiently managing excellent customer facing operations within a predefined budget.  

A successful candidate will be resourceful, decisive, and possess a mix of a strategic mindset and hands-on work ethic. They will be comfortable leading a team and setting a positive example. As the senior operations leader in your market, you will wield significant autonomy to make critical and timely decisions. This is a tough job that requires a lot of dedication.

Responsibilities

• Take ultimate ownership of operations in your market, responsible for meeting customer expectations within a defined budget
• Develops and implements new parking processes that leverage innovative technology
• Leverages data to make smart operational decisions
• Maintains a disciplined budget on a site by site basis
• Coordinates with contractors and vendors to ensure excellent working order of facilities and technology
• Lead a large human-centric, multi-functional team, hiring, training and developing them into world-class operators
• Drive the implementation of new technology in your market, both in terms of hardware at our mobility hubs, and internal and external facing apps to drive a remarkable consumer experience and strong network effects
• Display persistence, drive momentum and maintain a bias of action towards developing and innovating on new business in your market
• Deliver a delightful customer experience that is worthy of compliment
• Innovate Everything

Requirements

• 7+ years of experience in multi-site operations management roles, preferably within the parking industry
• Entrepreneurial mindset. Must be a self-starter who thrives on ambiguity and the opportunity to bring structure where needed
• Ability to build consensus and relationships among managers, partners, and employees.
• Strong interpersonal skills. Success in this role depends on developing trusting relationships with the team, external stakeholders, and partners
• Natural communicator and presenter. An excellent listener, capable of synthesizing disparate inputs into a clean, coherent, and compelling narrative