Director of Operations and Logistics

| Hollywood
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Named to Fast Company's Most Innovative Companies list in 2017, Digiday's Most Innovative Publisher in 2018, and one of Comparably’s Best Companies for Company Culture in 2019, Who What Wear is looking for an experienced, hands-on leader who is motivated by the opportunity to launch the operational and logistic arm of our brand’s new direct-to-consumer business initiative. 

The Director of Operations and Logistics is responsible for deploying a standardized and optimized 3PL network to minimize costs, maximize profitability, and deliver unparalleled customer experience. 

Our ideal candidate has strong analytical and quantitative skills, including logistics P&L budgeting and management skills, and has a critical eye for problem-solving. This position reports to the CFO and is based in Los Angeles. 

*COVID-19 Hiring: To protect the health and safety of our employees, 100% of our staff is working remotely until further notice. That said, all of our recruiting, interviews, and onboarding activities are virtual. Thank you for your flexibility.

Key Responsibilities:

  • Liaise with our freight forwarders, 3PLs, and other external partners to guarantee timely, accurate inventory 
  • Oversee and optimize all shipping, receiving, and return processing 
  • Negotiate contracts with 3PL and small parcel carriers to ensure small parcel rates meet the highest service levels at the lowest possible cost
  • Establish processes for tracking, goal monitoring, and forecasting regarding inbound shipments
  • Establish SLA and goals for fulfillment: speed, accuracy, processing time, and compliance
  • Proactively communicate operational changes and limitations to leadership to enable quick decision making in other departments 
  • Implement systems and automation to find scalability and efficiency in operational tasks
  • Manage order flow at all 3PL to ensure orders are being prioritized, exceptions managed in advance, and orders keep flowing to meet customer requested delivery dates 
  • Liaise with customs brokers regarding landed cost tracker, item classification, and customs strategies
  • Generate and maintain a master catalog of products each season, including the creation of SKUs and UPCs


  • 8-12 years of progressive experience in supply chain and logistics roles preferably with expertise managing 3PLs
  • Strong analytical and quantitative skills, including logistics P&L budgeting and management skills
  • Clear and succinct communication skills, effective for all levels of the organization.
  • A Bachelor’s degree in Logistics, Supply Chain, Business, or a related field is preferred
  • Exceptional in MS office including the ability to manipulate and analyze large data sets in Excel
  • Knowledge of customs practices, incoterms, and transport modes (intermodal, vessel, air, truck)
  • Knowledge of small parcel shipping methods, LTL, last mile, etc.
  • Excellent problem solver

Benefits & Perks: 

  • Work/Life Balance: Unlimited time off, paid holidays, summer Fridays, paid winter break, and flexible work schedules.
  • Wellness: 85%–100% company-paid medical, dental, and vision insurance for employees in addition to short- and long-term disability coverage and life insurance.
  • Financial Well-being: Sponsored 401k plan with unlimited access to financial advisors and planning tools. Bonus eligibility for all employees.
  • Opportunity to Do Good: We’re proud to match 100% of employee donations made to organizations that combat racism and/or support recovery from racist acts of violence. 

Our Commitment

Who What Wear provides an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Who What Wear believes that diversity and inclusion among our teammates is critical to our success as an international company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

More about Who What Wear: 

Who What Wear is an international fashion company known for its content sites— and—and its affordable, size-inclusive, and trend-forward line of clothing and accessories. The brand was founded in 2006 by Hillary Kerr and Katherine Power and includes the chart-topping career podcast, Second Life, which is hosted by Kerr. Most recently, Who What Wear launched a sister company, Versed, which is a clean skincare line with products at affordable prices. Headquartered in Los Angeles, Who What Wear also has offices in New York City and London, with Amazon, Greycroft Partners, BDMI, WndrCo, and others as key investors. 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
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    • PhotoshopDesign
    • AsanaManagement
    • Joomla!CMS
    • MandrillEmail


Who What Wear is located in the heart of West Hollywood at the beautiful Pacific Design Center. Our office is near Catch, the Grove, & Beverly Center

An Insider's view of Who What Wear

What are some social events your company does?

We throw monthly happy hours where employees can mingle as well as get to know our new hires. We also have an amazing wellness program that includes pop-up fitness classes in the office and workshops featuring the best wellness experts. We hold quarterly fireside chats where our CEO interviews well-known entrepreneurs which is truly inspiring.


People Business Partner

What does your typical day look like?

Every day isn't the same at work, which makes it a lot more fun and exciting! Some days, I'll be in the office all day writing, editing, and putting together our monthly and weekly editorial lineups. Other days, I'll be at appointments or events learning about new products, and fitness studios.


Managing Editor

How has your career grown since starting at the company?

WWW has given me the opportunity to grow my career by exposing me to many new challenges and opportunities. My role has drastically changed with the needs of the business and this allowed me to broaden and develop skills I was keen on cultivating. I love working for a company that is constantly inspiring me to push the boundaries of my abilities.


Sr. Manager, Audience Marketing Services

What is your vision for the company?

Our vision statement as a company is to change the way women feel about fashion and beauty by continuing to champion the idea that style is inclusive and attainable by all. I share in this vision and to see it through with the mindset of balancing dynamic growth against our mission with stability through a commitment to profitability.



What’s the vibe like in the office?

The vibe is all about the fun and supportive friendships....from laughing and debating with ad-ops about the best sauce from Chick-fil-a... or joining the data team for lunch on the patio and learning so many cool things about politics and tech... or when walking around the office and hearing the laughter from the accounting office.


Director of Operations

What are Who What Wear Perks + Benefits

Who What Wear Benefits Overview

We offer medical, dental, vision and life insurance for all full time employees. We have bottomless healthy snacks in all of our office, unlimited paid time off, a wellness program and volunteer events.

Volunteer in local community
Who What Wear participates in local volunteer activities such as LA tech gives back and the Do Good Bus.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Our dental plan covers 85-100% of expenses.
Vision Benefits
The vision benefits plan covers 85-100% for annual eye exams with $___ for glasses and contact lenses.
Health Insurance Benefits
We cover 85-100% of premiums, while most employers cover 50% which makes our benefit offering extremely competitive.
Pet Insurance
Our pet insurance policy covers up to 70-90% of out of pocket expenses.
Wellness Programs
Team workouts
Who What Wear joins a team zoom workout with MoveLA every Thursday.
Retirement & Stock Options Benefits
Company Equity
Who What Wear proudly offers stock options to all eligible employees in an effort to share in the growth of the company's value over time.
Performance Bonus
Match charitable contributions
This year, we started a donation-matching program for our employees where we match any donation to an organization that fights racial injustice and inequality. We will continue to do this each year.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Who What Wear provides employees with a flexible work schedule that includes Summer hours.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
We offer employees Free on-site garage parking.
Pet Friendly
Professional Development Benefits
Lunch and learns
Who What Wear hosts lunch and learn meetings on occasion.
Promote from within
Online course subscriptions available
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