About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Instagram, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As our Marketplace - Director, Launch Center of Excellence, you will be the leader responsible for the success of our newly launched markets & the merchants within these markets. You will have all the support needed to excel in this role but the buck will stop with you in terms of ensuring success. You will initially report to the VP & GM of Marketplace and eventually report to the GM of Supply - Markets & Merchants.

Specifically, you will focus on the following segmentation of responsibilities:

• Strategy/decision-making: Be the primary point of contact for the marketplace leadership team on critical questions related to our near-term and long-term success focused on newly launched markets & merchants. With a MECE structure & non-biased thinking, you will drive strategic decisions on which markets we should launch next and course-corrections in current launched markets
• Management: With intense focus and prioritization, you will lead multiple matrix launch pods across multiple markets and ensure their success. You will travel to various markets to meet with merchants and launch teams to gather learnings and create actionable next steps
• Alignment: With strong storytelling & compelling propositions, you will drive alignment cross-functionally with Data & Analytics (DnA), Product, Finance, Sales, Sales Ops, BD, Ux etc. 
• Player & Coach: You will coach all the matrix teams reporting to you but also take on a curated strategic sales pipeline to potentially close in multiple different markets.
• Launch Playbook: You will be responsible for developing and refining our launch market playbook which includes best practises on launch pod structure, supply flywheel activation, demand flywheel activation etc.
• Metrics & performance management: You will help structure OKRs, input and output KPIs and various dashboards, lead metrics-based meetings outlining weekly operational and financial performance on health and status of launch markets

Within 30 Days You’ll:

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Build hypothesis on current and future launch markets while working with data team
• Absorb all current progress to date and drive learnings and insights towards next steps
• Build OKR framework for marketplace supply along with key input and output metrics

Within 60 Days You’ll:

• Help refine our GTM launch strategies
• Lay out a plan to achieve ambitious launch goals

Within 90 Days You’ll:

• Based on learnings to date, help guide the team on course corrections we need to make
• Start defining your own strategic initiatives to focus and drive
• Build on all the current in-flight strategic initiatives

You Should Apply If:

• You have at least 10+ years of work experience, with consumer marketplace experience
• Preferably you have experience in launching markets
• You have 5+ years of experience in business development
• You have 5+ years of experience managing large and complex sales teams
• You have exceptional prioritization & project management skills 
• You have a low ego and a knack for collaborating with a wide range of people
• You love rapid change, are extremely curious and are excited by our mission to create a better marketplace for merchants and consumers 
• You have strong executive presence and story-telling skills
• You are adept in bringing clear and logical structure to ambiguous questions
• You are highly analytical and think from first principles
• You are driven by results and enjoy doing whatever it takes to execute on complex projects
• You have a process-oriented mindset and ability to lead people to get things done

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

ChowNow takes the health and safety of our team seriously. Effective December 1, 2021, we will require all employees to have been vaccinated against COVID-19. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests accommodations will be considered.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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