The GTM Ops will partner with the CCO to drive successful strategy and execution as well as driving operational excellence and improvements for the Customer Team functions. You will be responsible for working with the Customer Team business leaders to help develop, deploy and enforce the processes, procedures, tools and other items necessary to ensure consistency and maximum efficiency of the team. This person would represent the Customer teams and work with other Blackline organizations (e.g., Finance, Legal, HR, Sales Ops, etc.) to accomplish these goals.
Responsibilities:

• Ensure that key policies, processes and methodologies contributing to the success of the Blackline customer team are developed, implemented and adhered by all groups
• Oversees the Customer Team budgeting and planning to include assisting Finance, Recruiting and Customer Team business leaders to create, maintain and update financial budget
• Lead the design and enhancement of business processes, tools, and operating
• Practices operational control of all financial elements of the customer team, including services revenue, capacity and expenses
• Generates solutions and recommendations to improve customer team processes to drive retention, efficiency, revenue and customer success
• Enables VRANK within Customer Team
• Work with other internal teams (Finance, Legal, Sales, Operations) to develop cross functional processes and metrics
• Evaluate forecasting results and trends, making recommendations for appropriate modifications
• Work with all teams to define and deliver reporting/analytics needs
• Other duties or projects as assigned within GTM teams

Qualifications:

• At least 8 years' demonstrated ability and proven success in services operations or financial analysis roles within a high technology environment, preferably with international exposure
• Knowledge and understanding of IT industry environment and business needs
• A strong business and commercial orientation
• Deep knowledge of operational and financial levers and metrics within customer facing organizations
• Strong operational management skills with the ability to establish programs related to consulting and support operations
• Excellent interpersonal skills with the ability to develop and maintain strong stakeholder relationships
• Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly
• The ability to recognize opportunities for enhancement and continuous improvement
• Ability to represent complex ideas in a simple, easy to understand manner to a variety of audiences