SpotOn Enterprise is the leading enterprise cloud point of sale (POS) and management platform trusted by the world’s highest volume businesses. Our mission is to enhance the guest ordering experience while making operations more efficient and productive. As the technology hub for commerce, we’ve connected our ordering technologies which include POS terminals, handheld devices, self-service kiosks, mobile and online ordering, with best-in-class application and technology integrations.

Appetize powers many well-known Fortune 500 companies and enterprises to process billions of dollars annually across multi-unit restaurants, sports and entertainment properties, education campuses, convention centers, theme parks, travel and leisure sites, for the NFL, MLB, NBA, Disney and Live Nation among others.

The Director of Enterprise Management reporting to VP of Solutions and Account Operations, is responsible for the support and success of operations for the Box team. The Box team consists of SMEs from the Solutions, Implementations, and Program departments. Responsibilities for this role include managing the client expectations, working closely with the box team to drive execution of SOW, managing the overall program process to drive alignment and acceptance through to rollout.

The ideal candidate will have a deep operations management experience while being a master client consultant, creative problem solver and proactive organizer. Coaching and supporting a team of industry experts who have direct accountability for customer engagement and delivery of SOW and MSA scope to support our customer’s operational goals.

We are looking for someone who has a history of developing and nurturing relationships and can represent SpotOn in the market. Must have experience in generating business and presenting to senior executives. Strong organizational skills and ability to identify new opportunities and execute on them.

Role/Responsibilities:

• Build and maintain positive relationships with key client decision makers and influencers to support the sales team
• Work closely with the Solutions, Operations and Program teams on client engagement from pre-pilot through rollout
• Assist the Program team in holding clients accountable to requested deliverables
• Efficiently and effectively solve client problems and concerns working with the Solutions, Program and Product teams
• Manage multiple large-scale engagements concurrently
• Manage collaboration and communication between multiple technical and product teams, to ensure all internal and external stakeholders share the same clear vision
• Participate in weekly/bi-weekly Sales / Solutions review meetings on current and pending deals (S&E and Enterprise)
• Develop and grow the capabilities of the Box team
• Perform all other job related duties as requested

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress regularly of program initiatives to internal and external stakeholders

• Assist with challenging client requests or issue escalations as needed
• Facilitate a smooth transition from sales closure of MSA to Box team
• Facilitate smooth hand off from Box team to CSM/Account manager after rollout complete
• Participate in and improve upon in-house processes and management procedures
• Acts as liaison between solutions and sales team supporting the SOW process.

Requirements

• Critical problem solving skills regarding complex business problems that span operational through technical challenges
• Experience gaining alignment and prioritization across multiple internal and external stakeholders
• Experience interfacing with CxO-level client partners and comfort in presenting business challenges
• Ability to create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition and mutual respect.
• Excellent teamwork skills including written and verbal communication skills
• Travel may be required to customer and prospective customer sites

• Ability to understand customer needs
• Excellent time management/organizational skills
• Highly motivated, driven and self-starting individual
• Excellent written/verbal communication skills
• Strong problem-solving skills
• Ability to work independently and in a team environment

Benefits

Appetize is the leading Enterprise Cloud Point of Sale (POS) and management platform for food service and retail. We're trusted by many of the world’s most well known and highest volume businesses, including sports and entertainment venues, theme parks and attractions, restaurants, retailers, education campuses, and business cafeterias. Based in Silicon Beach, CA, we have over 300 employees dedicated to developing cutting-edge technology that’s replacing outdated legacy systems and helping enterprises better their guest experience, future-proof operations, and driving financial performance.

At Appetize our employees are at the core of everything we do. As the company continues to grow, our team is dedicated to attracting and retaining top talent who are smart, mission-driven, and share a common goal of continuous innovation. We believe that the success of our product depends on the success of our team. From fully covered medical benefits, monthly standups highlighting individuals' accomplishments, Waffle Wednesdays, and more, we’re dedicated to making this the best place to work!