Director of Customs Compliance

| Greater LA Area
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We are reinventing global trade.The Opportunity:

We're looking for a Director of US Customs Compliance to keep Flexport and our client’s in compliance with the ever-changing government regulations concerning import and export declaration filings.  In this role, you’ll set the vision and strategy for Flexport Customs Compliance for the US. You’ll be responsible for implementing strategic plans and objectives that align with Flexport’s strategies and overseeing a team that supports operations compliance needs.  You’ll work closely with Customs Operations and Trade Advisory providing oversight and regulatory expertise. As a technology driven company we are looking for a candidate that will be able to implement new compliance solutions to increase our overall level of compliance while leveraging modern technology solutions to allow for deeper insight into all compliance activity.

You will:

  • You’ll oversee and update a framework of global policies, processes, and procedures to ensure internal and external clients comply with the laws and regulations affecting shipments. 
  • You’ll lead and direct a team of professionals committed to ensuring company compliance with all regulatory laws impacting a US customs brokerage operation. 
  • You’ll provide guidance to operations teams, and manage escalations from, operations or our clients, regarding US trade compliance and regulatory matters.
  • You’ll create, assess, and improve, compliance procedures, processes, and training to support the U.S. customs organization priorities, including ongoing audit and monthly scorecards. 
  • You’ll develop and implement training programs to ensure employees are up to date and are compliant with all aspects of Customs and trade regulations in the United States.
  • You’ll review new technology solutions to ensure they will maintain our high level of compliance while streamlining operations. 
  • You’ll respond to inquiries from and interact with Customs and other related government agencies. 
  • You’ll monitor and report the effectiveness of current US processes and oversight measures and evaluate exposure to risks 
  • You’ll keep abreast of changing regulations and industry practices by building alliances with key industry associations and peers, reading regulations, and attending industry conferences. 
  • You’ll build alliances with key industry organizations to drive pertinent policy, legal, or regulatory change, and participate in trade-related associations promoting Flexport’s thought leadership. 
  • You’ll cultivate an atmosphere of transparency and problem-solving.
  • You’ll thrive in a fast growth, fast-paced, open space work environment.  

You should have:

  • 10+ years of professional experience working in customs brokerage or trade compliance 
  • A leadership track record of 10+ years of progressively increasing responsible experience leading teams, developing staff and leveraging technology to enable business process efficiency
  • In-depth knowledge and understanding of trade regulations and application to real-world customs brokerage issues
  • Excellent business, operational, analytical and strategic planning skills with demonstrated strong attention to working in a highly collaborative culture 
  • Ability to lead through influence in a team-oriented, dynamic and complex diversified environment
  • Excellent written and oral communication and presentation skills, including being able to present to all levels of an audience, including public speaking
  • Strong interpersonal communication skills that inspire, motivate and build trust, and result in effective working relationships with colleagues and business partners
  • Unquestionable ethics and integrity
  • A Customs Brokerage License
  • A degree in international business or supply chain or similar equivalent experience

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. Read about three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM


Located in The Campus at Playa Vista, Flexport's surrounded by tech companies, coffee carts, hammocks, and sun, giving off a mini Silicon Valley vibe.

An Insider's view of Flexport

What’s the vibe like in the office?

We have a fun and encouraging work environment that truly empowers each of us to produce our best work. Coupled with the reputation of having the best snacks and after work activities, there’s no doubt that the LA Warehouse is one of the most enjoyable places to work at.


LCL Consolidation Associate

What projects are you most excited about?

I am most excited to see our Ocean Freight Operations - Destination team continue to grow and evolve through the end of this year and in 2020. Our team is like a mini start-up within a start-up! We will become more efficient, create value for Flexport and our clients' logistics teams, and expand to new offices and markets.


Ocean Freight Operations Associate

What makes someone successful on your team?

Transparency and accountability are crucial for success on our team! We all make mistakes but the best thing we can do is own them and learn from them.


Global Operations Manager

What are some things you learned at the company?

At Flexport, I have been able to learn about a fascinating industry and be a part of a company that is truly effecting positive change. As a person who has always been technology focused, I'm excited every day to further learn how our technology is improving the world of global trade.


Global Account Executive

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Volunteer in local community
Every employee is granted 10 annual Volunteer Time Off hours to engage with and give back to our local communities.
Partners with Nonprofits
We have built our own non-profit called, which enables organizations to deliver global aid and impact - and meet their sustainability goals with greater ease and lower costs.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Flexport's dental plan covers 100% of preventive services for employees, and covers on average around 90% of the total premium cost for dependents.
Vision Benefits
Flexport's vision insurance plan provides 100% coverage for annual eye exams, lenses, and frames after a $20 copay & $20 copay for material. About 90% of total premium costs for dependents are covered
Health Insurance Benefits
Flexport covers 100% of the premium cost for health insurance and covers on average around 90% of the total premium cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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