Strategic Operations Manager, Marketplace

| Greater LA Area
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HelloTech is the leading independent, on-demand technology support service. Available 24/7 both in-home and remote, HelloTech's massive network of expert technicians nationwide are dedicated to providing a top-notch customer experience for a wide range of services, including computer support, smart home device installation, home office setup, and more.

With both direct-to-consumer presence and deep integrations with retailers such as Walmart.com and Comcast Xfinity, HelloTech eliminates the headaches and hassle of product installation and maintenance.

We are seeking a Strategic Operations Manager​ to develop our marketplace of independent contractors. Our Techs are the soul of our operation and this position will set the standard for all future Tech talent. You will be tasked with driving the expansion of our Tech network and will manage a team of onboarding specialists to implement strategies and recruitment processes for an efficient and productive end-to-end onboarding for our Techs. 

The ideal candidate should be self-motivated, proactive, and analytical. If you have a positive attitude, are detail-oriented, and enjoy improving operational efficiencies, we want to meet you! This is an exciting opportunity to have an impact at an early-stage tech startup, growing fast in the service industry space. Every day brings new challenges and the opportunity to learn new skills. Join us in creating the best in-home IT experience around!
 

What you’ll be doing:

  • Proactively analyze market health and provider engagement to maintain a steady grasp on the needs of the Tech network
  • Run national and market-specific recruitment campaigns designed to attract premium Tech talent across a variety of service categories
  • Take ownership of the recruitment funnel; evaluate relevant tools used to run the process and ensure the appropriate balance of efficiency and effectiveness
  • Design and manage a recruitment budget and maintain a keen focus on ROI
  • Create an ongoing recruitment playbook for keeping up with scale and offsetting churn
  • Be prepared for ad hoc recruitment needs that may arise and ensure that the proper processes are in place to quickly ramp up efforts as needed
  • Manage a team responsible for handling the end-to-end process of Tech recruitment activity
  • Identify and remove bottlenecks from the recruitment process
  • Implement and oversee initiatives for boosting new recruit engagement; track monthly cohort data to evaluate engagement and push for a positive ROI
  • Drive meetings designed to keep others apprised of recruitment efforts 
  • Work with the Operations and Product teams to provide feedback on ongoing issues, and suggest opportunities to improve processes with internal tools and resources

 

Requirements:

  • 4+ years of marketplace operations experience at a fast-growing company
  • Experience with independent contractor recruiting, and maintaining top of funnel conversions and acquisition 
  • Keen budget management skills
  • A strong ability to identify areas of process improvement and implement improvements
  • A history of using data-driven decision-making to optimize operational processes
  • Experience building, managing and achieving with high-performing teams
  • A demonstrated ability to influence and drive consensus cross-functionally and within your team 

  • Enthusiasm to contribute to and adapt in a fast-paced startup 
  • Passion to understand new things and solve problems in creative and unconventional ways

 

Perks:

  • Comprehensive Medical, Dental, Vision
  • 401k
  • Unlimited PTO
  • Mac or PC 

 

All corporate employees are currently working remote and the HQ office is closed during COVID-19

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Location

900 Hilgard Ave, Los Angeles, CA 90024

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