We’re looking for a customer experience thought leader who knows how to move the needle for customer retention...someone who has creative ideas, an iterative mindset and can drive toward measurable, data-driven results.

This important leader will report to the Senior Vice President of Customer Strategy and manage a small team of incredible humans who are responsible for day-to-day experience implementation.

Our customers are friendly, our product is fun and we’re making the world a healthier place one snack at a time. This is the perfect opportunity for someone who wants to test the limits of innovation and grow into a truly world-class CX leader.

SnackNation is an incredible place to work! Here’s why...

• You’ll have the unique opportunity to drive customer experience for one of the fastest growing companies in America. In fact, SnackNation was just ranked #24 on Inc. 5000’s 2018 fastest growing companies list! You’ll create meaningful and impactful work that’s going to change the state of our business.
• The work is fulfilling. Our products and services help make the world a better place and our culture encourages people to become the best version of themselves. You’ll be challenged to do the best work of your life, which will create lasting impact in the world.
• You'll receive transformative mentorship. We can help you become a better customer advocate, a better leader. SnackNation Alumni have gone on to start businesses, successful podcasts, thriving consultancies, and land exciting new roles that were previously out of reach. If you seek mentorship and guidance, we’ll help you become the person you’ll need to become to achieve your personal and professional goals. And the proof is in the pudding: We’re Great Places To Work certified and have been named in Entrepreneur’s Top Company Cultures!

What You'll Do:

• Overall: You’ll be responsible for creating and implementing the B2B and B2C customer experience here at SnackNation. That means updating journey maps based on data-driven insights, driving complex product innovations through project management, collaborating with other SnackNation teams to make the journey come to life and leading a team of implementation specialists. You’ll also measure the journey and continue to iterate in new ways every quarter.
• Create: You’ll have the ultimate creative space to think outside the box to bring forward our brand in ways that will create lasting impact for our business.
• Lead: You’ll get the opportunity to manage some incredible individual contributors and also grow the team to support our B2C customer experience.
• Spark CX Inspiration: We want our customer experience to be a North Star for others including our prospective members and the CX community. We’re off to a great start, but need your help to drive to the next level.

Who You Are:

• A strong SnackNation Core Values fit
• 6+ years spent creating and implementing customer experiences based on data-driven insights
• 3+ years leading people specifically with the mindset of inspiring and supporting them to become their best selves at work and beyond
• The ability to extract meaningful insights from data and make impactful business recommendations accordingly
• An iterative mindset...At SnackNation it’s not about being perfect, it’s about making data-driven decisions, testing solutions and implementing excellently
• A tenacious self-starter mentality for achieving company goals in innovative ways
• Experience developing customer journey maps
• B2B physical product experience highly preferred
• Project Management experience highly preferred

Perks & Benefits

• Employee Stock Options
• Paid Time Off
• Company Subsidized Medical, Dental, Vision Plan
• Life Insurance, 401k, Flexible Spending Accounts, Commuter Benefits & More
• Catered Lunches & Well-stocked Kitchens
• Yoga & Wellness Activities
• Happy Hours
• Company Retreats
• Dog Friendly

About SnackNation:

We exist to inspire more conscious food decisions by connecting healthier brands with engaged consumers through a smart marketplace. At SnackNation, we care about making a positive impact on the world, starting with our wellness-minded culture and values. And we’re growing! In fact, SnackNation was just ranked #24 on Inc. 5000’s list of fastest-growing US companies of 2018, and #2 in the Food & Beverage category.

We look for people who aren't afraid to be themselves. Because that's our vibe. Whether it's health or sales goals, our mantra is Better Every Day. We even offer meditation, yoga and bootcamp during work hours, not after. Plus, we've got the accolades to back it up: We’re Great Places To Work Certified and named one of Entrepreneur’s Top Company Cultures!

If you're a wellness-loving professional who wants to make an impact, take on a lot of responsibility and be a part of our driven company culture, join us. We promise to help you find your better you, all while being surrounded by good people looking to do amazing work in our booming CPG space.