Hello! AppOnboard is looking for a Director, Customer Enablement and Onboarding to work on our Customer Success team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Must have at least 5 years of experience previously in Enablement, Training, or Onboarding function.

AppOnboard is a next-gen platform that powers Full-Fidelity Demos, which allow users to instantly experience an app or game in the highest quality possible before downloading it. AppOnboard enables app and game testing, driving insights to product teams and optimizing app launches and onboarding. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development. We secured $30 million dollars of funding in 2018! Watch our COO Bryan Buskas talk about AppOnboard with Cheddar on the NYSE!

The Director, Customer Enablement & Onboarding is responsible for the global deployment of AOB’s customer onboarding and training programs. This includes overseeing training and collateral for our internal Customer Success team and customers. The Director, Customer Enablement & Onboarding has expert level product knowledge and partners closely with Product, Product Marketing and internal Subject Matter Experts to design, orchestrate & create ongoing onboarding programs and feature release rollouts to ensure AOB customers are successful. He or she will identify learning needs to create self-service/self-paced e-learning curriculum, train-the-trainer curriculum, webinars, etc. Candidates will also have a background in education, particularly in adult learning, distance learning, or instructional technology, and will have experience developing eLearning models.

Responsibilities

• Develop and maintain expert level proficiency in AOB products and value proposition to identify training objectives, prepare training materials, webinars, tutorial videos, customer surveys, interactive exercises and demos to ensure our clients are successful
• Create AOB courses, and manage and update eLearning and training content
• Collaborate with SMEs and technical writers to continuously improve training programs and to provide an exceptional learning experience
• Work closely with other members of Customer Success to provide insights on existing and future training tools from both observation and client feedback
• Incorporate best practices when designing surveys and measuring the effectiveness of training programs on client adoption and client success initiatives
• Incorporate a multitude of training modes (presentations, product demos, scenario-based exercises, etc.) when developing training programs
• Design and deliver webinar trainings as needed
• Provide a continuous assessment of training needs prioritization of needs, and execution of training; evaluate training outcomes and recommend program changes

What We're Looking For

• 5+ years experience in Enablement, Training, or Onboarding function
• Excellent organization skills, you must be comfortable working in a fast moving environment and dealing with rapidly changing requirements
• Passionate about training, coaching and scaling expertisePrior experience developing, curating, implementing and executing self-paced, web-based, e-learning programs for a technical or web-based product
• Strong collaboration, planning, and project management skills
• Experienced user of at least one leading LMSExceptional writing, presentation and public speaking skills
• Strong attention to detail, but ability to see the big picture

Perks and Benefits

• Comprehensive medical, dental, and vision coverage with PPO and HMO options
• Generous Time Off
• 401k with company match
• Fully-stocked kitchen and bi-weekly catered lunches
• Paid parking and commuter stipend