• Respond to phone calls, email, and in-person requests for technical support.
• Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Recommend and perform upgrades on systems to ensure longevity.
• Assess functional needs to determine specifications and coordinate with procurement staff for the purchase of hardware and software.
• Assist in the organization and inventory of all desktop hardware and software resources.
• Collaborate with helpdesk and tier 2 personnel as appropriate to determine and resolve problems in a timely manner.
• Support users in the use of computer equipment by providing necessary training and advice.
• Take ownership of user problems and be proactive when dealing with user issues.
• To log all users support to the Remedy ticketing system.
• Other duties as assigned.