Desktop Support Specialist

| Greater LA Area
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Who we are:

We are the fitness company born from gaming. And we’re on a mission to make more people, more active, more often. We make an at home training game that connects cyclists and runners with each other around the world. Launched from the sunny beaches of Long Beach, CA., the Zwift community is active in 195 countries and growing. We’re endlessly positive, relentlessly inventive, and always looking to improve. Sound interesting?


Who we are looking for:

As a Desktop Support Specialist, you'll provide world-class tech support to fellow Watopians in a complex environment that moves at a lightning fast pace. You‘ll work independently, anticipating and responding to the needs of Watopians in technical distress. Your suite of tech-savvy skills will enable you to profile, build, procure, and install approved SW/HW, diagnose any emergent hardware and software ailments, and maintain the equipment Watopians use in their day to day work.

Your communication skills and friendly personality should set a Watopians mind at ease, knowing that they are in the right hands to fix their technical problems.

WHAT YOU’LL DO:

  • Be the owner of IT: investigate, troubleshoot, and fix problems when needed; utilize IT systems and procedures to continuously improve service methodology.
  • Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches, Wifi and VPN.
  • Communicate with the team, including leadership, to provide key problem status updates and ensure compliance with Zwift standards and security/compliance policies.
  • Work with your peers in our Long Beach HQ to grow and evolve our current systems and tools, improving efficiency and collaboration between Watopians globally.

WHAT WE’RE LOOKING FOR:

  • Associate or Bachelor’s degree in IT and/or have 2+ years IT experience with a wide range of technology.
  • Experience managing VPN, telecommunications, VoIP, and video conferencing.
  • Experience with Google Apps Suite Administration.
  • Experience installing, configuring and maintaining Windows and OSX.
  • Extremely customer-service oriented.
  • Experience with a ticketing system such as Jira Service Desk or similar service desk software.
  • Knowledge of network security practices and anti-virus programs.
  • Strong time management and organization skills; able to prioritize multiple requests effectively and autonomously.
  • Displays a passion for improving systems, process-building, and documentation.
  • Strong written and verbal communication skills.
  • Able to anticipate problems before they arise and take preventive action or escalate recommendations appropriately.
  • Demonstrated alignment with Zwift’s mission, values, and commitment to diversity, equity, and inclusion.

BONUS POINTS:

  • Scripting or coding experience a plus.

Top 5 Reasons We Think You’ll Love It Here

  • Awesome team of diverse individuals that love what they do
  • Full benefits package
  • Great employee fitness program
  • Amazing office location on the 18th floor with a killer view
  • Did we mention that we ride bikes and run at work?

 

Zwift, Inc. is an Equal Opportunity Employer

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • iosLanguages
    • androidLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS

Location

Our office is located in downtown Long Beach, offering gorgeous ocean views and a diverse spread of unique restaurants and bars to fit your lifestyle.

What are Zwift Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Relocation assistance for qualifying job openings.
Fitness Subsidies
Reimbursement for qualifying fitness events (marathons, triathlons, etc), Zwift membership, and more!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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