D2C Account Manager

| Greater LA Area

Fame House, a Universal Music Group company, seeks an E-Commerce Account Manager to work across our clients' stores to ensure best-in-class merchandising services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that's built to uniquely serve the needs of the modern music industry. Fame House's early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions:

Account Management:

  • Maintain positive working relationships with clients and partners
  • Oversee and manage the relationship with a group of specific clients as needed
  • Help to coordinate the setup and launch of new client storesand products, including successful completion of the appropriate setup/checklists as needed
  • Work with all department stakeholders as needed to ensure successful campaigns including
    • Manager D2C Strategy for proper oversight ofclient activity
    • The accounts specific Store Manager to ensure successful campaigns
    • Ecommerce Fulfillment Manager to obtain properinsight to shipping and handling
    • With Merchandising Production Manager on Product sourcing and product re-orders
    • Work with marketing team members and store managers to ideate and create unique, topical merchandise for clientele and create store specific release schedules
    • Work with Store Manager and Logistics team to ensure all information is correctly communicated and obtained for client's product offerings

Logistics and Order Management:

  • Manage comp shipment requests
  • Effectively communicate new product shipments expected to be received
  • Work with Logistics team and several warehouses to ensure timely, effective product delivery
  • Communicate expected issues, new projects etc with the Customer Service team to ensure they are properly equipped to handle in-bound requests on managed stores
  • Help problem solve against and understand unfulfilled order on clients stores on an ongoing basis
  • Monitor inventory and coordinate product restocks
  • Manage logistics and lead times for pre-order projects

Reporting:

  • Conduct periodic reports for each client
  • Use sales reports to make recommendations to drive revenue for clients
  • Coordination of product launch financial projections and approval with production and finance

Job Requirements:

Skills/Abilities:

  • Extremely detail oriented
  • Intermediate knowledge of inventory and sales reporting
  • Strong math and analytical skills
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Some experience or knowledge of various e-commerce platforms including Shopify, Magento, and PayPal
  • Very strong communication skills
  • Works well with a team
  • Highly organized
  • Good with tight timelines and strict deadlines
  • Motivated, takes initiative, and is looking to grow within the company
  • Easily adjusts to shifting priorities
  • Trustworthy with sensitive information
  • Photoshop experience is a plus

Experience:

  • 1-3 years' experience in merchandising, ecommerce, supply chain, music business, or related field required

 Education:

  • Bachelor's degree in business, merchandising, or a related field.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Technology we use

  • Engineering
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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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