ClickUp is a San Diego based company that values customer service as the absolute foremost priority. We want people to not only experience the best customer service in the industry, but also to encounter the best customer service experience they've ever had. Our client success team is looking for a happy, energetic, and empathetic representative to guide our customers into the ClickUp platform.

You’ll help customers unlock their potential and raise the standards when it comes to productivity. Understanding customer goals, offering out-of-the-box advice, and becoming the voice of our team is the number one priority of representatives in this position.

While we’re scaling quickly, we are recruiting teammates who share our core values, know how to get sh*t done, and would add a lot to our extremely driven culture. ClickUp is the fastest growing productivity app, growing to 200,000+ teams and a $1 billion (unicorn) valuation in under 3 years. This has been made possible by our passionate, and high-energy team supporting growth in every area.

The Role

• Working alongside customers to understand goals, processes, and requirements so that you may guide them as an informed representative of the ClickUp platform.
• Nurturing relationships with amazing clients to ensure they’re finding as much value in our platform as possible.
• Understanding and prioritizing resolution on escalated customer issues.
• Articulating insights from our customers to our product, development, and marketing teams to help shape ClickUp into an industry leader.
• Responding quickly and delightfully to clients through all channels (email, live chat, phone, etc).
• Identifying upsell or repeat business opportunities and helping clients with financial inquiries.
• Answering customer calls as needed.
• Optimizing team processes and support documentation.
• Shift (2pm - 11pm with 1 hour break and potential for OT. Start time is flexible and could be anytime between 2pm and 10pm)

Qualifications

• 2-3+ years in a helpdesk platform.
• Excellent typing skills.
• Proficient with technology.
• Excellent communication skills.
• Ability to keep up with live chat support.
• Ability to answer the phones