Customer Support Representative at Metropolis

| Greater LA Area
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Company Overview 

Metropolis Technologies, Inc. is building digital networks to facilitate the future of mobility. If you have a passion for the future of mobility, including parking, on-demand valet, e-scooters, rideshare, last mile transport, autonomous vehicles, electric vertical take-off and landing (eVTOL) aircraft and their surrounding ecosystem, Metropolis provides the opportunity to join a company aiming to disrupt a $500 billion market.

Metropolis completed its seed financing round of $20 million in early 2019 and is anticipated to complete a substantial round of funding within the year. Investors in the seed round include world class investors like Slow Ventures, Zigg Capital and prominent private investors in early-stage companies.

Customer Support Representative

Metropolis seeks a select number of entrepreneurial self-starters that will be the first point of contact for inbound customer support requests. Given we’re in the early stages of development, there’s incredible growth potential within the company for those that perform at a high level.

Roles & Responsibilities 

Customer Support Representatives receive and resolve customer requests, payment questions, issues and feedback via phone support, email and FreshDesk. As such, you have the essential task of providing remarkable customer support by utilizing your listening and communication talents to thoughtfully and proactively resolve customer issues. The ideal candidate thrives in a fast-paced environment and is able to manage a high volume of inbound support requests.

  • A strong, resolution-driven and warm communicator that enthusiastically listens to and manages inbound customer support requests 
  • A clear and thorough writer who documents progress of inbound customer support requests through our Customer Service software
  • Resolves and documents complex problems for customers quickly that will help drive repeat business
  • Be a subject matter expert on all processes at our mobility sites, including to resolve recurring issues
  • Work with the operations team to build a playbook and create standard operating procedures for resolving new and recurring customer support requests  
  • Work with the business development team to provide excellent service for new business opportunities

 Requirements & Qualifications 

  • 1-2 years of experience working in a high-growth, tech-focused startup environment
  • Passionate about providing a high level of customer service; you go above and beyond to delight the customer
  • Ability to work independently and manage multiple tasks at once. Since we’re at the beginning stages of development, there will be no shortage of critical tasks to complete. You thrive in this environment
  • Derive enjoyment from learning and innovating. You enjoy testing different support strategies and tracking results
  • Excellent organizational skills, integrity and follow-through on tasks
  • Proficiency with customer support technology a plus
  • No conviction in the past 7 years of a felony or any offense involving violence, dishonesty or theft

Benefits

  • Attractive compensation and generous benefits package (100% Medical, 50% Vision and 50% Dental)
  • Company 401(k) match up to 6% of salary
  • Paid company snacks and after-hour meals
  • Unlimited Paid Time Off (PTO)
  • Gym reimbursement program
  • 529 savings plan
  • Commuter benefits
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Technology we use

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Location

Venice, CA

An Insider's view of Metropolis

What's the biggest problem your team is solving?

Building a network of technology-enabled real estate. We use machine vision, IoT, apps, and distributed computing to blur the boundary of the physical and digital world. Every day is a challenge and a ton of fun.

Bryant

Director of Product

What makes someone successful on your team?

The engineers that are successful on our team know how to focus on not only the technical implementation but also have the ability to deliver results that match the product vision and business needs. Ultimately the more the individual contributes to team success the more they will achieve individual success.

Jamie

Principal Engineer

What is your vision for the company?

If you believe that at some point there will be a critical mass of vehicles on the road that are autonomous, there needs to be tech-enabled infrastructure for that ecosystem to function. We want to transform what has always been a narrowly defined parking business into a mobility company that powers every component of the mobility ecosystem.

Courtney

Co-Founder & Head of Partnerships

What’s the vibe like in the office?

Our offices are pretty cool -- we have a relaxation room with turf and couches, great snacks and coffee, a monthly “happy hour” where we go to new places like rooftop restaurants and VR arcades to have fun and connect.

Caroline

Executive Assistant

What are Metropolis Perks + Benefits

Metropolis Benefits Overview

At Metropolis, we're all about working hard and playing hard, providing unlimited opportunities for growth, paid company snacks, after-hour meals, Unlimited Paid Time Off (PTO) for regular full-time exempt employees, Health and Financial Benefits, Wellness perks, plus regular company outings and dinners.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Metropolis hosts monthly team outings.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
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