Miro
Los Angeles, CA

Customer Support Representative

| Greater LA Area
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About the role

The Miro Support Team is a vital function of Miro. What's so special about us?

We act as the bridge between our product and our users. By helping them every day, we gain valuable insights and push new ideas to shape Miro's ever-changing product roadmap.

Our mission is to provide the highest quality of customer service with a sense of empathy and passion. We strive to exceed our customer's expectations by always thinking one step ahead when providing solutions. We guide and educate our users to grasp the value of the product and drive word of mouth.

We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious and have a collaborative mindset, come join our Miro Support team!


What you'll do:

  • Be a power user of Miro and acquire a thorough understanding of our product and internal systems
  • Critically analyze and respond to customer inquiries while proactively ensuring the stability of Miro’s major functions and systems in seamless collaboration with developers and function leads
  • Collaborate within and outside of your team to support broader business objectives
  • Lead or participate in projects to improve our internal team or external company processes

What you'll need:

  • 1-3 years of experience in a customer service based role in tech or hospitality industries. SaaS experience is a huge plus
  • Fluent in English and Spanish (written and verbal)
  • An effective collaborator; supportive of other team members in their success
  • Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
  • Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
  • Ability to monitor the progress of your projects and anticipate roadblocks

What's in it for you?

  • Excellent Medical, Dental + Vision health benefits
  • Scrappy startup environment with hyper growth potential where you’ll learn best in class skills
  • Competitive salaries + Flexible time off
  • 401k matching + Stock options
  • Free lunches + Office snacks
  • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
  • Distributed team across offices globally in San Francisco, Los Angeles, Austin, Amsterdam, and Perm
About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 8 million users, Miro is trusted by Dell, Cisco, Salesforce, PWC, EY, Deloitte and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you! 

Check out our career page for all our open roles or hop onto this Miro board to learn more about us!

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Where we are

Miro is situated in the trendy area of the Arts District filled with plenty of places to eat and explore.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are Miro Perks + Benefits

Culture
Volunteer in local community
Miro volunteers in our local community once a quarter and our most recent activities have included beach cleanups and preparing hygiene kits for the homeless population
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns

An Insider's view of Miro

How does your team reward individual success?

We promote having career-oriented conversations early and often in 1:1s with direct managers and other senior leaders. In addition to that, Miro offers a wide variety of employee resource groups (ERGs) which offer support, a psychologically safe space, and sessions around how to think about professional and personal development.

Taylor

Sales Development Manager

How do you collaborate with other teams in the company?

The main way we communicate is through Slack and, of course, Miro. We use our own tool extensively from product design to collaborating around account strategies. GSuite is also utilized.

Matt

User Education Manager

How has your career grown since starting at the company?

My career has grown exponentially after joining Miro. I’ve had the opportunity to travel overseas to meet, learn and work side by side with some of the most passionate people in the tech industry. Their focus on passion, commitment, desire to learn and get better have created an inner motivation to bring my A+ game day in and day out.

Stephen

Lead, Sales Operations

What’s the vibe like in the office?

We’re super proactive in maintaining a positive culture where you have autonomy and can help your teammates out. We share wins as a team, and if we have tough losses, we share those as well. We truly play as a team, to win the world.

Kevin

Strategic Customer Success Manager

Miro Careers In Los Angeles, CA
14

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Enterprise Expansion Account Executive

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About the role Miro is looking for a practical, motivated and energetic attorney to join our team. This self-motivated individual should be comfortable working in a rapid-growth, fast paced environment and will be responsible for day-to-day commercial sales contracts and other legal responsibilities for the market. The ideal candidate will be able to independently draft, redline and negotiate complex SaaS agreements and other contracts and will

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About the team The Recruiting Operations team at Miro strives to scale our talent acquisition programs to enable Miro to attract, engage and hire best-in-class talent so that we can ‘play as a team to win the world’. The People team members are cultural ambassadors who strive to continually uplevel the experience we provide our internal and external stakeholders in order to elevate the talent we bring on board. We have team members in Amsterdam,

Business Analytics (Sales)

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Find the stories buried in data and build insightful dashboards that enable everyone at Miro to be an analyst. Be a vocal and proactive partner to your stakeholders. Guide their line of questioning rather than just fulfilling requests. Provide insights and conclusions rather than data outputs. Know where to find the right data to answer a question. Be persistent in ensuring data quality and resourceful in getting data that is not immediately available. Be comfortable outside of your comfort zone - understand always changing business needs, explore new tech and tools, trace data issues to the source, or find a new way to address an old problem. Coach, mentor, and help set strategy for Business Analysts to drive even more impact for the team.

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About the team As part of the Revenue Operations Team, you will be chartered with defining the right go-to-market strategy (GTM), objectives to scale, and building / optimizing the processes, organization, and infrastructure to enable the GTM organizations to achieve those growth objectives. We are a passionate group of experts focused on driving scale and enabling Sales, Marketing, and Customer Experience (CX) to exceed their growth goals.  Abou

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As a Strategic Account Manager, you will focus on expanding accounts by focusing on each line of business. You will join a highly motivated, energetic sales team that takes pride in growing customer relationships, running strategic sales cycles and delivering the Miro value proposition to a diverse base of accounts across various industries. The Strategic Account Manager is an ambitious and organized professional who will drive expansion in our accounts by leveraging existing relationships in our installed base today. You will be skilled at using research to gain insight into customer challenges, identifying key stakeholders, and challenge customers' thinking about how Miro can transform the way businesses work. Our goal is to create great customer experiences by being Miro product experts and consulting with customers to identify the needs and pain points.

Enterprise Customer Success Manager

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Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! Our Enterprise Customer Success Manager has many responsibilities from on-boarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services. Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

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As an Enterprise Account Executive, you will focus on accelerating deal cycles and closing deals for net-new accounts in the enterprise space. You will join a highly motivated, energetic sales team that takes pride in landing new customers, running strategic sales cycles, and delivering the Miro value proposition to a wide base of accounts across various industries. We are a fast-growing company with plenty of opportunities for career growth for people who excel in a fast-paced environment. The Enterprise Account Executive Team is a critical component of our go-to-market strategy as you’ll be prospecting, developing and closing the initiation deals for our Enterprise-Level customers to set the foundation for success for future expansion and revenue for the company. We work extremely hard, but also prioritize our fun, collaborative and well-balanced culture. As a rapidly growing company, opportunities for internal growth and career development are plentiful!

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Your role will impact our distributed team by helping them solve a wide variety of IT requests and implement new projects. You will have the ability to independently choose the right equipment and tools for the team, and help them understand the configuration of complex systems.

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About the team Miro’s Legal Team is a collaborative group of talented problem solvers who know how to get things done quickly and effectively. We have a transparent and positive team culture built on continuous learning, development, empathy and growth.  We work collectively to mitigate risk and provide quality legal support for Miro in a smooth, scalable and customer-centric way. About the role As Miro’s Head of Commercial Legal, you will lead

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Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A Customer Success Manager has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services. Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

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As a Customer Support Representative, you will influence the company's continued success and represent Miro to its customers. As it is a wide scope skill position in our fast growing team, high performers will certainly have opportunities for growth. We owe this success to our talented and energetic team of smart, friendly, and professional employees, and we are looking for the same qualities in you. We think that work should be both challenging and fun. We're growing rapidly and providing excellent opportunities for professional development.