Tapcart
The best mobile shopping starts with Tapcart.
Santa Monica, CA

Customer Support Representative at Tapcart

| Santa Monica
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Tapcart makes launching a mobile shopping app easy, fun and attainable for every brand.
The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision.
We are inspired by the future of mobile. We work to inspire that future.
As the market leader in mobile Ecommerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the largest shopping brands, including Fashion Nova, Chubbies, The Hundreds and many more.
Tapcart is trusted by over 10,000 brands to launch and manage their mobile apps. We were recently featured at Google I/O, Shopify UNITE and in The Verge.
If you are looking to join a fast-paced startup in the e-commerce space then this is the opportunity for you! Recently voted as one of the top 50 startups to work for in Los Angeles by Builtinla; Tapcart is leading the mobile e-commerce charge, and we are looking for our next fun, hard working, people loving, Customer Support Representative! You will be working with some of the top e-commerce and Shopify stores in the world, as well as the best team this side of the Mississippi!
Customer Support at Tapcart
As a Customer Support Representative at Tapcart, you serve as the first line of defense for the Tapcart brand. We look at you as the company encyclopedia since you will be able to provide answers about our product and processes, all while providing top level support.
Get ready to chat with customers from all over the world as you will be handling all incoming customer requests, complaints, and feedback via live chat and email. As a CSR, you will handle incoming customer technical issues and answer general product questions regarding our Saas product. It is important that you have the skills to clearly communicate, be patient, and encourage others to succeed!

What you need

  • At least 1-2 years of experience in a customer support or customer facing position (preferably B2B SaaS)
  • A passion for Tapcart and a desire to share our vision and enthusiasm with customers
  • Ability to effectively communicate both written and verbally
  • Ability to manage multiple incoming messages on both live chat and email simultaneously while maintaining strict attention to detail
  • Ability to flourish in a high growth tech environment where change is constant
  • Exceptional customer-focused instincts with the ability to prioritize and escalate issues

Bonus if you have

  • Experience using Intercom live chat, Zen Desk, Salesforce
  • B2b Saas experience
  • Familiar with Shopify
  • E-commerce, fashion, cosmetics, or retail experience

What you'll be doing

  • Answering all incoming live chats
  • Troubleshooting all subscription issues in a timely fashion, all while giving 5 star customer support
  • Being the first line of defense and the first helping hand for all incoming customer inquiries
  • Working with Customer Success team on various customer related projects
  • Helping implementation team with pre launch checklists
  • Effectively escalating all bugs, issues, feature requests, and suggestions to your manager
  • Communicating and setting realistic timelines for customer fixes

If you enjoy chatting and helping people while working in a fast-paced, creative startup environment then Tapcart is the place for you! We can’t wait to meet you.
Who we are.
We are a well funded, young and growing startup located in sunny Santa Monica, CA 🏖. Our employees and culture are very important to us and as such, we aim to make coming to work fun, challenging and rewarding for our team. We know that doing great work depends on showing up with creative solutions to face our many business challenges. It all starts with having good people, and helping them grow both personally and professionally. We can't wait to hear how your unique skills and personality will add to our company and culture.
Learn more about who we are and what we offer on our careers page, and check out some of our recent features on Google I/O, Shopify UNITE and in The Verge.

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Where we are

Tapcart is a venture-backed startup in the heart of Silicon Beach.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ParseLibraries
    • ReactLibraries
    • RxSwiftLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • HubSpotCRM
    • IntercomCRM
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What are Tapcart Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Health Insurance Benefits
Tapcart's covers up to 50% of out of pocket expenses for a top-tier health insurance plan.
Wellness Programs
Team workouts
Tapcart's team fitness initiatives include indoor rock climbing, basketball and walks on the beach.
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees are paid on sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Tapcart offers commuter benefits for all employees, including free parking and compensation for public transportation.
Company Outings
Some Meals Provided
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within

An Insider's view of Tapcart

How does your team reward individual success?

We have an ongoing ritual in the office to ‘Ring the Gong’ every time we hit a milestone such as an account upgrade or an app going live in their respective app store. This small but memorable act encourages everyone to continue to push the limits and show the world who we are as a brand!

Val

Implementation Specialist

How do you collaborate with other teams in the company?

I work with such amazing, approachable, creative people who are always down to help. We are all striving towards the same goal so it is great that I can simply walk over to a fellow coworker, lay some whacky idea on them, and next thing you know we are both running with it and turning it into something viable for the company, it is truly inspiring.

Cole

Senior Lead Customer Success

How has your career grown since starting at the company?

I first started at Tapcart when the team consisted of 4 people and I was brought on as the only designer. The mix of trust/responsibility paired with good vision/direction allowed me to learn more than I ever have in such a short time span. Top that with a work environment where we all learn from each other as well as have a great time together!

Alex

Head of Design

What’s the vibe like in the office?

Tapcart’s office vibe is so positive and uplifting. I seriously look forward to coming in everyday, not only because I consider everyone a friend, but we’re all working together towards making an awesome product even better. We constantly collaborate between different teams and support one another, which makes for an awesome company culture.

Alex

Marketing Coordinator

Jobs at Tapcart
10

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Project Mgmt
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VP of Growth

Tapcart
Santa Monica
1 day ago
+22
Build and manage a marketing team. Strategize, budget, lead and execute successful paid acquisition campaigns. Develop marketing strategies and allocate spending across various channels. Cultivate a data-driven mentality with an emphasis on analysis, insight, and recommended action. Create and maintain impactful relationships with partners.

Executive Assistant to CEO

Tapcart
Santa Monica
5 days ago
+22
We are looking for an Executive Assistant to support our executive team. You will manage business-related tasks for the team, such as creating reports, organizing travel and accommodation, taking minutes and other organizational tasks. To do this role properly you should very organized, have a detailed understanding of the Google Drive / Microsoft Office suite, be tech-savvy, fast at solving problems and have years of experience as an executive or administrative assistant.

Customer Success Manager - Enterprise

Tapcart
Santa Monica
1 week ago
+22
As an Enterprise Account Manager, you’ll be responsible for onboarding, setting expectations, and managing some of the world’s largest ecommerce brands. You’re proactive about regular check-ins, are able to identify areas to add value, strengthen the relationship, and be an ambassador for the Tapcart brand (in person, through email, and over the phone).

Business Analyst

Tapcart
Santa Monica
1 week ago
+22
Conducting market research that combine qualitative and quantitative insights to supercharge our company growth. Manage multiple initiatives that span product, customer success and sales departments. Build BI pipelines and dashboards that will be used by stakeholders everyday. Working closely with management team to own strategic financial reporting for the business.

Data Engineer

Tapcart
Santa Monica
1 week ago
+22
This role is perfect for an ambitious Data Engineer looking to grow and work with real-time data. Someone who is engineering-driven, can translate business and data requirements into production-ready stacks, and provide innovative systems with a focus on data resilience and accuracy for the e-commerce space.

Quality Assurance Analyst

Tapcart
Santa Monica
1 week ago
+22
This role is perfect for an ambitious QA Analyst who has a desire to learn engineering and product life cycles while helping plan releases within a fast-paced environment.

Android Engineer

Tapcart
Santa Monica
1 week ago
+22
As an Android engineer at Tapcart you will work closely with our small team to refactor, maintain and extend the functionality of our core e-commerce app used by over 500 brands worldwide. Our engineering team is continuously looking for ways to better ourselves and our peers. We believe that taking the time to writing great code is crucial to our long-term success and core to our values. We encourage this by pair programming, code reviews, demos, and pull requests. As an engineer at Tapcart, your code will touch millions of shoppers, and you have the exciting opportunity to make a big impact, while learning and teaching on our small team.

Financial Controller

Tapcart
Santa Monica
1 week ago
+22
Tapcart makes mobile shopping app easy, fun and attainable for every brand. The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision. We are inspired by the future of mobile. We work to inspire that future. As the market leader in mobile commerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the

Design Director

Tapcart
Santa Monica
1 week ago
+22
Tapcart makes mobile shopping app easy, fun and attainable for every brand. The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision. We are inspired by the future of mobile. We work to inspire that future. As the market leader in mobile commerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the

Project Manager - Engineering

Tapcart
Santa Monica
3 weeks ago
+22
Our ideal person can help come up with ideas - as well as prioritize, validate, analyze, and iterate on existing products/features using real quantitative and qualitative data in order to continually deliver the best possible results and ensure that quality features are built on-time. Imperative to this role is having a collaborative leadership style, building strong relationships to facilitate a culture of trust, and generating buy-in on projects from leadership and our team members.