About Patch

You hear it all the time — our healthcare system is broken. But, if you’re like most people, this “brokenness” is more about the nightmare of dealing with insurance, co-pays, and collections than the actual quality of care one receives. HMO/PPO/HSA/FSA/HRA/EPO… honestly, until we built this company, we had no idea what any of these even meant! If you’re like us, you just want to know how much you are covered for, that your insurance is billed correctly and then pay your doctor for their time.

We believe that healthcare should be simple to use and easy to understand, because going to the doctor is stressful enough. We created Patch after personal experiences left us feeling completely helpless and frustrated by the difficult process to access the insurance benefits we were entitled to. We didn’t want others to feel that same pain and frustration.

Our mission is to make healthcare easy to pay for. We’ve been proving out our product, starting with the vision care market, but with thousands of providers already using our system, we’re ready to expand to the rest of the healthcare ecosystem. We’re going to make insurance as easy as using your Visa card. With a fresh Series A round, we’re looking for A+ players who want to make a lasting impact on the world. 

This role is perfect for someone who is a self-starter and a team player. Your work will have a meaningful tangible impact on the business and our healthcare provider clients. You'll work directly with our Customer Success team and be the face of Patch to our customers. 

Our Ideal Candidate:

• 1-2 years of work experience in a customer service or client facing role, new grads are very welcome to apply
• Exceptional ability for client advocacy and empathyAn optimist, who can transform a frustrated client to a satisfied one
• A team player who contributes ideas to improve processes
• A good communicator with excellent written/oral communication and interpersonal skills – you can craft grammatically impeccable emails and are able to articulate through live chat.
• A curiosity for learning new products and technologies
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
• Comfort in a fast-paced environment
• Strong problem-solving skills, perseverance, and patience
• A strong work ethic

You will:

• Be the face of Patch once our clients are up and running
• Help clients get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way
• Manage multiple reported issues over live chat and email simultaneously while keeping a friendly tone. =)
• Work closely with our Customer Success team to help design and improve the follow-up process to ensure efficiency and track trends
• Help the Support team by identifying areas of improvement and thinking of ways to resolve them
• Be open to being on-duty on Saturdays in exchange for a weekday off

What we offer

* Full Medical and Dental coverage

* A generous equity plan

* Open vacation policy - we work on trusting you get your s**t done

* Fun, creative and collaborative work environment 

* Trust in you to truly take the ball and run with it. You’ll be the owner of your own fate and success and/or failure will be in your hands

* Ability to work directly with the executive team on a day to day basis and accelerate learning

Patch is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.