Do you love working for companies that make the world a better place? We are solving a massive problem. We love people who have challenged the status quo, disrupt industries and have brought innovation into market. As we create a new segment in Fintech, we're looking for Customer Service Representatives to support our growing client base.

The Role:

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Keep customer accounts current by updating databases during calls

The Skills:

• Bachelors Degree (4-year degree)
• 1 year of customer service experience
• Experience working with inbound and outbound calls and customer retention
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently

The Perks:

• Competitive salary and equity
• Health, vision and dental insurance
• Free lunch
• Hardware budget