Customer Support Representative Temp - Marketplaces

| Remote
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Leaf Group is looking for a passionate Customer Support Representative Temp who has an interest in interacting and consulting with customers and artists of our Marketplace ecommerce sites (Society6, Deny Designs and Saatchiart). As a liaison between our customers and operations teams, you will have the opportunity to influence the way we meet the support needs of our users, and positively enhance our brands through successful and timely interactions and communication. This is a remote, temporary position with full-time hours.

Leaf Group is a diversified consumer internet company that builds enduring, creator-driven brands that reach passionate audiences in large and growing lifestyle categories, including fitness and wellness (Well+Good and LIVESTRONG), and art and design (Saatchi Art, Society6, and Hunker). Our mission is to build platforms across our media and marketplace properties to enable communities of creators to reach passionate audiences in large and growing lifestyle categories, while also helping advertisers find innovative ways to engage with their customers.

We work in a fun, collaborative environment that is diverse, adventurous, and open-minded. We look for proactive, accountable people focused on continuous learning and growth to push themselves and our business forward. Check us out here: https://www.leafgroup.com/brands/

You’ll Report To: Supervisor, Customer Service

A typical day as a Customer Support Representative Temp might include:

  • Delivering a high level of email and chat customer support for Society6, DenyDesigns and Saatchiart customers and Artists
  • Supporting customers via Zendesk ticketing system and answer/respond to domestic and international inquiries
  • Responding to technical issues and providing instructions to customers and artists
  • Providing Voice of Customer feedback for our in-house product and technology teams
  • Working closely with our Vendor Operations and Logistics teams

You’ll be successful if you have a resilient personality, a positive outlook on life, and you are interested in e-commerce, mobile technology, and social apps!

What You Have:

  • Must have E-Commerce customer service experience. Live Chat experience is a plus.
  • Must have Zendesk experience, including troubleshooting skills
  • Must be able to handle adversity well (troubleshooting without getting flustered)
  • Must possess problem solving skills. You can identify trending issues and also provide solutions.
  • Must have good customer experience as well as verbal and written communication skills in English. Additional language fluency is a plus.
  • Ability to commit to 40 hours per work week (one weekend each week is a requirement), schedule may be mid-shift or night-shift
  • Ability to work from home with access to high speed internet connection to execute assigned tasks
  • Comfortable using technology as a primary form of communication (i.e. Slack, email, Zoom, etc.)
  • Ability to respond to 20-30 inquiry/ticket emails per hour
  • Reliable, strong work ethic, and can work independently
  • Strong multitasking skills
  • Previous experience reporting into a remote office/supervisor is a plus
  • Photoshop and photo/image knowledge are a plus. This includes terminology.
  • We're casual and informal but we work hard and work responsibly. A pleasant and supportive demeanor goes a long way

What We Have:

  • Well+Good is the 2019 People's Choice winner of the Webby’s Award for Best Lifestyle Brand
  • eHow is the 2019 People's Choice and official Webby Winner for Social Video/How To-DIY 
  • Leaf Group is among the 2019 Built In LA Best Companies To Work For
  • Leaf Group is among Comparably's 2018 Best Companies in Los Angeles
  • Well+Good is the 2018 winner of Fast Company’s Most Innovative Company Award
  • MyPlate is the 2018 winner of the Webby Award for Best Design
  • Winner of the 2017 Best Company for Diversity award Comparably
  • Weekly payrolling and timekeeping through TargetCW, temp payrolling agency, during your temporary assignment with Leaf Group
  • Benefit options available through TargetCW: https://www.targetcw.com/benefits
  • COVID-19 resources available through TargetCW: https://www.tcwprivacy.com/covid19

Leaf Group, Ltd. is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal, or local law. It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.

Agency Disclosure:
If the Leaf Group Talent Acquisition department, or any current company employee, receives an unsolicited resume from a third party recruiting agency and Leaf Group does not have a signed Agency Agreement active, Leaf Group will not be deemed liable to pay a placement fee. The unsolicited resume will be considered a gift and can be considered for our recruitment efforts.

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries

Location

1655 26th Street, Santa Monica, CA 90404

What are Leaf Group Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 3% of contributions up to 6% of an employee's annual gross pay.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
More Jobs at Leaf Group3 open jobs
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