CreatorIQ is looking for a Customer Support Specialist who will be responsible for supporting our clients and providing them with an incredible experience. What will set candidates apart are interpersonal skills and a strong affinity for people. You will join a dynamic and fast-paced environment and will work with our most strategic clients.

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Disney, Tiffany & Co, Airbnb, Ralph Lauren, CVS, Edelman and many more.

What you’ll do:

• Provide direct phone, chat and email support to CreatorIQ clients around questions and best practices
• Research, follow up on and resolve client issues in a timely manner
• Update and maintain a running log of all outstanding client issues
• Provide clients with tips & tricks about using the platform
• Help Influencers authenticate their social media accounts
• Contribute to improving the overall service experience
• Share feedback and ideas with upper management

Who you are and what you’ll need for this position:

• Bachelor's Degree
• Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities
• Detail-oriented, with good organizational skills
• Patience to work through complex issues
• Friendly and collaborates effectively with others
• Ability to work independently with excellent time management
• Excellent English and Spanish communication skills, both verbal and written
• Excellent problem solving skills
• Familiar with ticketing systems such as Zendesk
• Experience working in a client-facing role
• Demonstrable ability to both think strategically and to lead effectively