Customer Support Engineer
People.ai is the AI platform for data-driven sales and marketing. We give sales leaders a complete picture of sales activities and leverage AI to help them manage their teams based on hard data, rather than assumptions. Marketing teams gain visibility into how their leads move through the funnel after being passed to sales, allowing them to attribute sales activity to the right leads, campaigns, and opportunities. With AI, People.ai is finally bridging the gap between sales and marketing.
You’ll be joining a veteran team with experience at market leaders including Lithium, Marketo, Oracle, Salesforce, Box, Lattice Engines, and Responsys. People.ai is backed by Y Combinator and Silicon Valley’s top VC's including Lightspeed, Shasta Ventures, and Index Ventures.
About Support Engineering
We believe customer support is part of what differentiates us. Our support team works closely with our existing customers on highly technical solutions that generate massive value from our software. We are looking for resourceful, technical people to help grow the Customer Success organization to support our fast-growing customer base. Technical Support Engineers are responsible for owning customer inquiries that come in through our multi-point support infrastructure including (but not limited to) Zendesk, Intercom, and email. An ability to learn quickly is crucial!
The ideal candidate is empathetic, is (or desires to be) highly technical, and loves to craft solutions. Customer Support Engineers must be able to work independently and as part of a dynamic team.. This role is highly cross-functional and includes daily sync-ups with Engineering, Product, and Customer Success.