Customer Support Coordinator at PatientPop
At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we devised a solution that allows providers to build a thriving practice, without being tied down by the burdens of business growth.
We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work.
Our dedicated team brings a blend of experiences that drives innovation and customer success. Our development-focused culture allows employees to thrive personally and professionally. And our bustling (dog-friendly!) offices are in an enviable location: just two blocks from the beach and around the corner from 3rd Street Promenade.
Now, we want you to be a part of it all.How you will contribute:
Customer Support Coordinators are an integral part of the client’s post launch experience. As a member of the Support Team, you will work with PatientPop Implementation Managers, Customer Support Representatives, Customer Success Managers, and our customers to troubleshoot, claim, and maximize our customer’s online profiles. As a Coordinator you are responsible for following through on claiming and resolving complicated profiles (exceptions) and editing / adjusting profiles from customer accounts experiencing change. You will gather customer data from multiple online sources, submit data into our proprietary platform, and keep track of customer workflow and submissions. By gaining access to our healthcare customers’ online listings, you will become familiar with Search Engine Optimization (SEO) best practices to ensure ongoing traffic to customer websites, resulting in higher in search engine rankings.
You’ll also head up the offboarding experience for customers leaving PatientPop. Speed, efficiency, and professionalism is required during this phase of our customer’s lifecycle as we expect to cross paths with them again in the future. You will also be cross trained in other support related topics as needed.Skills you’ll bring:
- Experience with computer data entry
- Excellent communication and ability to collaborate with multiple teams
- Extreme attention to detail
- Outstanding problem-solving, organization and multitasking skills
- Technical Aptitude
- Ability to work with minimal supervision, including attempting to solve problems before asking for assistance.
The role of the Customer Support Coordinator is crucial to the success of the PatientPop Customer Support team. Coordinators work closely with Customer Success teams and accounts to optimize the online presence of our customers according to strict deadlines. Success in this role will contribute to site performance and overall ongoing customer satisfaction.In your first 90 days you will:
You will become familiar with the PatientPop onboarding and account set-up process while being immersed in an SEO environment. You will understand common web errors and how to diagnose and fix them. Beyond managing your daily activities, you will be encouraged to share ideas to improve team processes and help the team grow. During this period, you will then develop a detailed understanding on how to work on profile exceptions and assist our customers in the offboarding process.
*Note: this is an entry level role at a rate of $16/hr
PatientPop has one simple mission: to help healthcare practices thrive. We do this by giving providers everything they need attract and recall patients to continuously grow their practices.
Our solution is the first complete cloud-based platform that's HIPAA-compliant and proven to accelerate new patient acquisition, while also eliminating the need for dedicated marketing resources. With PatientPop, providers can attract more patients, manage online reputation, modernize the patient experience, and automate the front office — all without sacrificing quality patient care. Learn more at patientpop.com.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.