ABOUT US

Phyn is changing the way people think about water. In just nine years nearly two in three people may face a shortage of clean water. Yet in the U.S alone, people unknowingly waste a trillion gallons of water per year, largely because it’s an invisible problem that is hidden behind the walls, underground, or simply ignored. But what if it could become more visible? We believe that creating the tools to bring issues to light before they start is the key to saving water, saving money and, just maybe, saving the planet.

We are preparing to launch our first product and are searching for an in-house Customer Support Agent. You’ll be a critical member of a growing team that is responsible for providing a world-class support.  Day to day, you will be contacting customers and assisting them through their issues, while helping our development teams identify and fix issues.  The successful candidate takes initiative and demonstrates self-motivation and enthusiasm to assist customers and solve problems.

WHAT WE WANT YOU TO DO:

• Provide world-class customer support as we transition from our Beta to Commercial software deployments 
• Assist customers with downloading software and pairing their Phyn device to their home network.  
• Guide the customer through pairing the Phyn Plus device with their home Wi-Fi network.
• Enter customer interactions into our CRM database for tracking purposes.
• Enter detailed software bugs into our bug tracking system for our development teams to address.
• Demonstrate basic knowledge of Wi-Fi Networks, Wi-Fi routers and connecting Wi-Fi-enabled devices to Wi-Fi networks.
• Work closely with Customer Support, and User Experience teams to fully understand the process and to communicate any issues customers may run into when setting up their Phyn device.
• Report any support issues and/or software bugs to Customer Support Manager and cross-functional teams.
• Maintain a safe and clean work environment.
• Understand and follow company rules and regulations.
• Perform all other duties as assigned and required.

WHO YOU ARE:

You want to work on challenging problems with smart people. You’re looking for a temp- perm job that has great leadership, a roster of top talent, game-changing product vision, and a work hard/play hard company culture.

You also meet most (if not all) of the following requirements:

• Employees entering this job typically have 2 or more years of Contact Center experience or the equivalent in a Technical Support capacity.
• Have experience in a Customer Support role providing assistance (phone preferred) to customers with technical issues. 
• Have experience using iOS and Android phones and familiarity with the Settings Menu of both iOS and Android
• Have a basic understanding of the functionality of Wi-Fi networks and how to connect Wi-Fi-enabled devices to Wi-Fi networks
• Have past job experience using CRM software (i.e. Zendesk, or SalesForce / ServiceCloud) to enter and update customer interactions
• Have a High School degree. 
• A College degree is not a requirement, but a plus
• Technical training school experience is also a plus.
• Self-motivated to learning new skills without formal training

We are committed to diversity. Phyn LLC is an Equal Opportunity and Affirmative Action Employer M/F/D/V.