Customer Support Advocate

| Greater LA Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We work in a collaborative environment to ensure we deliver an exceptional customer experience. We provide solutions that build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent Emotive to its customers.

As Our Customer Support Advocate, You Will:

  • Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction
  • Become a Emotive product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
  • Utilize Support tools such as the Salesforce Support Console to efficiently deliver a world class customer experience
  • Work closely with a diverse team to provide superior quality technical and maintain a positive environment
  • Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution
  • Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders

To Be Successful In This Role, You'll Need:

  • Bachelor's degree or 2+ years of relevant experience
  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
  • Strong communicator in both written and verbal form
  • A clear view on what constitutes top tier customer support and capable of executing on that view
  • Ability to work smoothly within a team and understands that we succeed or fail together
  • Ability to thrive in a culture of feedback
  • Self-motivated to master a complex software and learn new technologies on the fly
  • Capable of efficiently learning and using complex software as well as teaching aspects of that software to others
  • An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
  • Intelligent, self-motivated, quick thinking, and fast learning
  • Keeps a cool head and maintains organization and attention to detail while multitasking in a challenging, fast-paced environment.
  • Quickbooks/accounting knowledge a plus!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IntercomCRM
    • SalesforceCRM
    • OutreachLead Gen
    • HubspotLead Gen

Location

11390 W Olympic Blvd, Los Angeles , CA 90064

What are Emotive.io Perks + Benefits

Emotive.io Benefits Overview

Emotive offers an array of benefits including competitive salaries, stock options, health coverage, 401K, commuter benefits, and a generous vacation policy.

Culture
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
More Jobs at Emotive.io26 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Product
new
Los Angeles
HR + Recruiting
new
Los Angeles
Sales
new
Los Angeles
Product
new
Los Angeles
Operations
new
Los Angeles
Project Mgmt
new
Los Angeles
Sales
new
Remote
Sales
new
Remote
Developer
new
Los Angeles
Sales
new
Los Angeles
Sales
new
Los Angeles
Sales
new
Remote
Operations
new
Los Angeles
Operations
new
Los Angeles
Sales
new
Los Angeles
Data + Analytics
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Marketing
new
Los Angeles
Operations
new
Los Angeles
Marketing
new
Los Angeles
Sales
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Emotive.io's full profileSee more Emotive.io jobs