Customer Success Supervisor - Drayage at NEXT Trucking

| Greater LA Area
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We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer Support. The Customer Support Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records.
To ensure Support you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to a high level of accuracy and are meticulous and organized.

What You'll Do:

  • Overseeing and assessing customer Support staff activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of customer support operation.
  • Assisting customer support staff with duties where required.
  • Training staff in areas of customer support and company policies.
  • Managing staff coverage and customer flow to ensure proficient customer support.
  • Monitoring and authenticating accessorial costs to ensure accurate capture and minimize costs to company.
  • Investigating and solving customer and support staff complaints.
  • Assisting with development and implementation of service policies and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer support department activities.
  • Performing additional duties where needed.

What You'll Have:

  • High School Diploma, GED, or suitable equivalent.
  • 2+ years work experience in similar position.
  • Proficient knowledge of customer support/service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard MS Office/Google platform skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.
  • Preferred Drayage experience

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]
To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“If I were to describe the vibe in one word it would be grit. Everyone here comes into the office ready to learn and band together to solve the complex problems that our drivers face everyday.”

Steven

Senior Product Manager

What's the biggest problem your team is solving?

“The challenges truck drivers face, are the challenges we are dead set on solving. For far too long, drivers have been forced to deal with the inefficiencies of an archaic, tech-devoid industry. We exist to give drivers the tools to manage their workday, exceed their income goals, and run and grow their business efficiently."

Roy

Product Marketer

What are some things you learned at the company?

"I’ve been able to hone my coding skills while working with a multi-national team to achieve success in the logistics industry."

David

Accounting Operations Manager

What is your vision for the company?

"We are committed to a greener future, using technology to limit idling and deadhead in order to reduce carbon emissions at the Ports of LA and LB."

Ashley

Director of Product Management

What makes someone successful on your team?

"If you want to solve insanely complex design problems in the logistics industry, this is the place! As product design team grows, we are looking for individuals who wear different hats- you are capable of zooming out to get a big picture view of the entire process, and doesn't scared of rolling up the sleeve and dive into some messy details."

Michelle

Senior Product Designer

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Company trips

Culture
Friends outside of work
Intracompany committees
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
NEXT's management team is as diverse as our staff and our focus on continuous improvement of our D&I initiatives
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fitness Subsidies
NEXT's offers discounted gym membership.
Professional Development Benefits
Promote from within
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